- Report: #1444870
Complaint Review: Sleepgram - VanNuys California
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Author Confirmed
Why?
Sleepgram
7850 Ruffner VanNuys, 91406 California, United States
Phone:
877-257-5337
Web:
Sleepgram.com
Categories:
Business Rating:
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Sleepgram They messed up order and treating me like im stupid VanNuys California
On April 30. 2018 i ordered 2 pillows, i set of pillowcases and an extra set of pillows for a reduced amount. All was gooduntil delivery May 15--i recieved 2 pillowcases and i set of pillows.
I called 1-877-25-sleep and spoke to Sina badge #14 and i first thought they had over billed me for the pillow cases and where was the second set of pillows. Very nice lady said she would send to Corporate and call back in 48 hours, i did.
Spoke to Lena had problems understnaing name i really dont remeber the conversation it was basically run aound and she had to send to coprorate. ok what ever. call back in 24-48 hrs they will have an answer.
The next time i called i spoke with Keisha, she waas a supervisor and she said they had approved to refund my money becase of the orginail order. i still asked what about the pillows--clueless-sending to corporate --called back again and spoke to Stephan #254 because my call with Keisha was starting to get irrate i said i was goping to post bad review of the situation on FB and call every hour until i had an answer. he said they had snet both packages at the same time under the same tracking number and i said i had recieved one box, where were the extra pillows he suggested i ave the Post Office track a delivered package, i told him you i had recieved one package and that is all the tracking number was good for and what was the new tracking number.he said both packages were sent under one tracking number.oh well i got sent to corpaorate again and i called back again and got Stepahn again and the royal run around about my order and it was not back from Corporate yet.
on 05/25/2018 i spoke to ElMar or Elnor Badge #271 and she says pillow has been sent will be here Wednesday, but no email to confirm this or Fed Ex tracking number. i believe she made it up to get me off the phone....
AT one point i remeber screaming to Stephan to look at the orginail order. It is different than the orginail order and my checking account indicate i was charged for the extra pillow case they sent and the bonus pillow. I just want the pillow that i paid for.
1 Updates & Rebuttals
Sleepgram
California,United States
Sleepgram's Response
#2REBUTTAL Owner of company
Thu, October 04, 2018
Hi Tricia,
I've read through the complaint and I'm so sorry to hear about your poor experience. We've revamped efforts to make shopping with Sleepgram an easy and pleasant experience and retrained our call center representatives and managers several times since your incident. It seems that often frustrations arise from confusion on the part of the representatives, which is why retraining has been key to us even while we develop and release new and exciting products. Things are supposed to (key words) reach us from the representatives but all too often we don't end up hearing about issues until we read them here or on similar sites.
It sounds like you may have had a great resolution to this afterall, but we need to make sure. Is there anything we can do to ensure a happy resolution to this problem?
Regards,
Sleepgram
