- Report: #354424
Complaint Review: Sleepy's Mattress Stores - Port Jefferson Station New York
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Sleepy's Mattress Stores
Rte 347 Port Jefferson Station, 11776 New York, U.S.A.
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Sleepy's Mattress Stores Sleepy's mattress stores scams on warrenty Port Jefferson Station New York
We bought a california king mattress (serta sleeper) from sleepy's 3 years ago. About a year ago we noticed that the bed started to sink down (in different spots).
I finally went to sleepy's told them what happened to the mattress. They sent out an independent contractor to take pictures of the mattress, box spring. When the guy was taking pictures he said that the mattress has to at least sink down 1 1/2 inches and ours sinks down 2 1/2 inches. He also stated that in suffolk county alone he visits about 40 homes a week with the same problem we have.
Sleepy's called me to tell me we voided our 10 year warrenty since we went out and purchased a bedroom set and did not leave the mattress and box spring on the original metal bed frame. The frame we have is a beautiful sleigh bed, solid wood much sturdier then the metal frame.
I believe that sleepy's should have told use when we bought the bed that you have to leave the mattress on the metal frame. The salesman knew we were going to look to get a bedroom set in a california king. He should have told us then that we would void the warrenty!
Melanie
port jeff sta., New York
U.S.A.
I finally went to sleepy's told them what happened to the mattress. They sent out an independent contractor to take pictures of the mattress, box spring. When the guy was taking pictures he said that the mattress has to at least sink down 1 1/2 inches and ours sinks down 2 1/2 inches. He also stated that in suffolk county alone he visits about 40 homes a week with the same problem we have.
Sleepy's called me to tell me we voided our 10 year warrenty since we went out and purchased a bedroom set and did not leave the mattress and box spring on the original metal bed frame. The frame we have is a beautiful sleigh bed, solid wood much sturdier then the metal frame.
I believe that sleepy's should have told use when we bought the bed that you have to leave the mattress on the metal frame. The salesman knew we were going to look to get a bedroom set in a california king. He should have told us then that we would void the warrenty!
Melanie
port jeff sta., New York
U.S.A.
4 Updates & Rebuttals
Lineman56
Weiser,Idaho,
U.S.A.
You Are Co-RECT!, Sir!
#2UPDATE EX-employee responds
Mon, January 19, 2009
The sleigh bed you purchased is up to "Industry Standards" as long as it has a center support board, usually 3-6 boards at least 4-6" in width, and the proper overall width across the frame to uphold the center of the boxspring. Usually, a Queen or King (Eastern or Cali-King) use 5 boards, and they COME that way. Some more, some less, but always a MINIMUM of three for a Queen(and THOSE are 6" in width). When you purchased a bedframe from Sleepy's, it had a center support crosspiece, and as long as it had that, then your boxspring and mattress were getting proper support. And the sleigh bed didn't change that, and do NOT let ANYBODY tell you differently. If you look on the "law tag" on the mattress you purchased, you'll find the name of the factory that actually manufactured the mattress (usually under contract to the 'make-model' maker') and you can call information for the telephone number, and if you call them, they'll help you get the exchange. After all, their good name is involved here, and they are truly actionable (in Lawyer-ese) for this "eff-up" by Sleepy's, acting as their agents here. And you can take this to the bank: The employee at Sleepy's who lied to you will be very ignominiously fired, and right ricky-tick quick. I can tell you that I have actually seen this happen to a former (very, very former) salesperson, who also did what you are relating here happened to you.
Deana
Bethpage,New York,
U.S.A.
here to assist
#3UPDATE Employee
Mon, August 11, 2008
Good morning, my name is Melissa and I am a Customer Relations Representative at Sleepy's LLC It has been brought to our attention that you filed a complaint online and we would like to offer assistance to you. I understand this is a public website and ask that you contact me directly at [email protected] and provide your account information so we may further address your situation. We look forward to hearing from you, so we may expedite resolution to your situation. Regards, Melissa Sleepy's LLC
Deana
Bethpage,New York,
U.S.A.
here to assist
#4UPDATE Employee
Mon, August 11, 2008
Good morning, my name is Melissa and I am a Customer Relations Representative at Sleepy's LLC It has been brought to our attention that you filed a complaint online and we would like to offer assistance to you. I understand this is a public website and ask that you contact me directly at [email protected] and provide your account information so we may further address your situation. We look forward to hearing from you, so we may expedite resolution to your situation. Regards, Melissa Sleepy's LLC
Deana
Bethpage,New York,
U.S.A.
here to assist
#5UPDATE Employee
Mon, August 11, 2008
Good morning, my name is Melissa and I am a Customer Relations Representative at Sleepy's LLC It has been brought to our attention that you filed a complaint online and we would like to offer assistance to you. I understand this is a public website and ask that you contact me directly at [email protected] and provide your account information so we may further address your situation. We look forward to hearing from you, so we may expedite resolution to your situation. Regards, Melissa Sleepy's LLC
