- Report: #471519
Complaint Review: Sleepy's Mattress - Brooklyn New York
-
Author Confirmed
Why?
Sleepy's Mattress
www.sleepys.com Brooklyn, 11238 New York, U.S.A.
Phone:
866-753-3797
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sleepy's Warranty Lies, And Revocation 8 month old mattress with a hole on the bottom sleepys refused to replace it then voided our warranty Brooklyn New York
A report about the sighting of a hole was placed with Sleepy's. They gave me a hard time setting up an inspection. I had to write a detailed letter explaining the problem, and demanding an inspection.
An inspecter came out checked the mattress. A week later were notified that our mattress would not be replaced, and that our warranty has been voided. The problem with this is that (2) 150 lb adults sleep on this mattress, there are no children in our home and we don't so much as have any visitors.
We have had our full zip close vinyl bed cover on the mattress covering this bed and it shows no signs of damage what-so-ever. Our bedframe is proper according to standards of the warranty.
This is unjust and I refuse to sit around while a Corporate giant makes off with $2000 of my money on an 8 month old mattress. They also had the audacity to offer to sell me another mattress despite me having unresolved issues with this one.
Juan
Brooklyn, New York
U.S.A.
An inspecter came out checked the mattress. A week later were notified that our mattress would not be replaced, and that our warranty has been voided. The problem with this is that (2) 150 lb adults sleep on this mattress, there are no children in our home and we don't so much as have any visitors.
We have had our full zip close vinyl bed cover on the mattress covering this bed and it shows no signs of damage what-so-ever. Our bedframe is proper according to standards of the warranty.
This is unjust and I refuse to sit around while a Corporate giant makes off with $2000 of my money on an 8 month old mattress. They also had the audacity to offer to sell me another mattress despite me having unresolved issues with this one.
Juan
Brooklyn, New York
U.S.A.
1 Updates & Rebuttals
Angry consumer
Brooklyn,New York,
U.S.A.
update
#2Author of original report
Tue, July 28, 2009
A letter has been forwarded to The BBB and we are currently awaiting a response from Sleepy's.. I am currently working on a second complaint letter which will find itself to Sleepy's corporate offices, as well as Serta. I plan to continue to fight this aggressively.
