- Report: #353289
Complaint Review: Sleepy's: The Mattress Professionals - New York New York
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Author Confirmed
Why?
Sleepy's: The Mattress Professionals
874 Broadway, NY, NY 10003 New York, 10003 New York, U.S.A.
Phone:
212-995-0044
Web:
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Sleepy's: The Mattress Professionals Worst Customer Service, Lying Salesmen, Tons of Fine Print New York New York
Sleepy's has the WORST customer service ever.
I wanted to buy a trundle bed and I told the salesman already that I'm getting a Crate & Barrel trundle that may have different dimensions. He insisted the mattress he gave me would fit and told me the exchange process would be easy ("all you have to do is call us and that's it!").
Of course the mattress didn't fit. I called him up at the showroom and was told to contact Customer Service. I did that and I was told to contact the showroom. I contacted the showroom AGAIN and apparently, everyone was busy so I had to leave my number. I waited the entire day and they didn't bother calling me back. So I called again and was told to contact the Exchange Manager. Did that. I was told to contact the showroom. AGAIN.
Oh and I would be charged $149 for the exchange and I must take on all the shipping and handling fees. It's all in the fine print. So I called the showroom again, only to be told that they don't have a mattress that'll fit my needs.
Francesca
New York, New York
U.S.A.
I wanted to buy a trundle bed and I told the salesman already that I'm getting a Crate & Barrel trundle that may have different dimensions. He insisted the mattress he gave me would fit and told me the exchange process would be easy ("all you have to do is call us and that's it!").
Of course the mattress didn't fit. I called him up at the showroom and was told to contact Customer Service. I did that and I was told to contact the showroom. I contacted the showroom AGAIN and apparently, everyone was busy so I had to leave my number. I waited the entire day and they didn't bother calling me back. So I called again and was told to contact the Exchange Manager. Did that. I was told to contact the showroom. AGAIN.
Oh and I would be charged $149 for the exchange and I must take on all the shipping and handling fees. It's all in the fine print. So I called the showroom again, only to be told that they don't have a mattress that'll fit my needs.
Francesca
New York, New York
U.S.A.
1 Updates & Rebuttals
Deana
Bethpage,New York,
U.S.A.
here to assist
#2UPDATE Employee
Mon, August 11, 2008
Good morning, my name is Melissa and I am a Customer Relations Representative at Sleepy's LLC It has been brought to our attention that you filed a complaint online and we would like to offer assistance to you. I understand this is a public website and ask that you contact me directly at [email protected] and provide your account information so we may further address your situation. We look forward to hearing from you, so we may expedite resolution to your situation. Regards, Melissa Sleepy's LLC
