- Report: #701102
Complaint Review: Sleepy's - haceknsack New Jersey
Reported By:
ilyaka -
haceknsack, New Jersey, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sleepy's
462 haceknsack av haceknsack, 07601 New Jersey, United States of America
Phone:
201 992 3048
Web:
Categories:
Business Rating:
(0)
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Sleepy's Sleepy's in Haceknsack,nj ITs just total mess haceknsack, New Jersey
Its a RIP OFF! I bought mattress there ( Miralux Rave 11 without base, $500 ), i payed $30 to pick it up from the store ( can you believe it? ). After a few nights it started loosing support and I couldn't sleep on it, it caused terrible back pain. When i called them to inquire about return, they said that i need to pay the fee of almost $350 to exchange it, and you CANT return it at all, just exchange. They never mentioned anything about it when i was buying the mattress. Theres no info about it on the receipt that they gave me in a store. The customer service there is rude and pushy, they just wanna you to buy it, they don't provide accurate info on a product or warranty that is very tricky as it turned out. The salesperson told me in a store that i had 15 years under warranty. But when i called the general customer service phone num. they said that there was no any warranty for me cause i got mattress without a base. What a surprise! I called the guy in a store back and he simply said that he forgot about it.
Now i have to go to the reputable store and get another mattress cause i just cant stand the pain every morning after sleeping on this "great" mattress. So sad i didn't read numerous negative reviews online before going to that unprofessional crap outlet. I wish we could do something about this crooks, but as always the law is on their side.
Now i have to go to the reputable store and get another mattress cause i just cant stand the pain every morning after sleeping on this "great" mattress. So sad i didn't read numerous negative reviews online before going to that unprofessional crap outlet. I wish we could do something about this crooks, but as always the law is on their side.
1 Updates & Rebuttals
Cathy Sable
Hicksville,New York,
USA
Sleepy's
#2UPDATE Employee
Sat, March 26, 2011
Thank you for sharing your concerns. We welcome the opportunity to speak with you. Please reach out to me at [email protected] and include your invoice number and/or customer code and a telephone number with the best date and time to reach you.
