Melis
New Haven,#2Author of original report
Tue, March 05, 2013
Thank you for concern with my complaint. Wow is right!!! I bought the mattress in August 2009 with a 10 year warranty. i have had the mattress under 4 years and began experiencing problems 1 year ago (.... I guess all I have to say is that I purchased a bed with a warranty and am entitled to a replacement under the conditions of warranty contract.
Batman
Massachusetts,#3Consumer Comment
Tue, March 05, 2013
If Sleepy's gives you any more than that $700 credit, then they're a bunch of suckers...
You had that mattress for FOUR YEARS now and they're giving you over 50% back in store credit with no questions asked, and you're still complaining!?! Wow... you got some nerve.
And any pain or discomfort you're experiencing now is really because of your own stupidity. You bought the mattress in 2009 and claim that it went sour only two years later, when you were pregnant, making it 2011 that it became uncomfortable to sleep on. IT'S NOW 2013! You slept on it for TWO MORE YEARS before bothering to follow up with anyone on the situation? Seriously???
Who continues to sleep on an uncomfortable mattress that is causing them pain for TWO MORE YEARS? Pain so serious it's described by you as "severe" and required visits to an "orthopedic." (doctor, I presume)
TWO YEARS! You go that long without doing something and that's called personal negligence and would make YOU responsible for any medical conditions you may be suffering, no matter if the mattress was actually defective or not. Honestly, it also makes you look quite dumb.
You should take your credit and run. If Sleepy's knew any better, they'd realize crazy people like you are no-win situations anyway. Anything Sleepy's does for you at this point won't be enough because you won't be happy unless you're given the world, and even then you'd complain about how long it took or the effort you had to put forth to get it. I kinda feel sorry for them now...
Cathy Sable
Hicksville,#4UPDATE Employee
Sun, March 03, 2013
Deat Melissa,
Thank you for sharing your concerns, and bringing this issue to our attention. We would like to turn your experience from negative into a positive one. Please reach out to our team of specialists at Sleepy's, at [email protected], with your invoice number or customer code, and include a telephone number with the best date and time to reach you. We wish to address the complications you experienced, and reach an immediate resolution. We look forward to working with you, and resolving your issue.