Complaint Review: SLEEPY'S - Internet

Hi David K,

I'm sorry I didn't keep the information or the name of the woman who finally helped me.

What I can suggest is to do exactly what I did - And maybe you'll get a call from a supervisor who can actually help. I got the run around for a while too.

I opened a complaint with the better business BBB online...They will contact Sleepys about your complaint.

I also contacted news programs like "7 on your side" and "shame on you".

I also continued to write on this site as well - And received many calls from Sleepys customer service - Who could NOT help me....Finally - I did get a call from a female supervisor who DID help...And we made a deal about the delivery fee too - Since I didn't feel that my mom should pay for that since the mattress was defective.

Keep at it...Keep e-mailing, writing on this site, calling and complaining to whomever will listen - I'm sure eventually someone will contact you who wants it to all go away.

Good luck with it - I'm sorry I didn't keep the person's name.

Let me know how it goes....

Can Blueskies from Huntington,NY tell me the names of the people at Sleepys who helped her mom. I have been given the roundaround for months about replacing my mattress.
Please can someone help me with this.

I'm happy (And surprised) to say that Sleepy's has resolved the problem for my mom.

Three customer service people later - It is resolved...My mom has a new mattress (An upgrade)...She is very happy with it.

To anyone who is having a problem with this company ... Don't give up - Keep going until you find someone who will help you to resolve your problem.

Thank you.

If they were going to help you then their experts sent to investigate your problem would have helped.  This auto response (here to assist) is for the search engines.

Sleepy's is a scam outfit.  They may have been a good company in the past but, not anymore.  Glad I did not buy from them.

Hi Melissa, Thank you for writing. I replied to you via e-mail twice and the e-mail came back as undeliverable. My mom's order number is - 04248F2YMFF Mattress purchase date - 9/08... A charitable organization for seniors (JASA) purchased the defective mattress for my mom (Who is a senior citizen)... I have already received a phone call from someone in customer service who has informed me that there is nothing that can be done except another measurement 60 days from the original date. I don't think there should be any indent in a mattress that is supposed to last for many years. My mom is petite and weighs very little. She wakes up with back pain every day from sleeping in a valley in the mattress. The valley began to form in the mattress in under a year. I feel that the mattress should be replaced with a quality, firm mattress...That will not cave in any time soon. When my mom was in the Sleepy's store in Oceanside....The salesman (Nick) confided in her to NOT purchase the mattresses leaning against the wall......As they were not up to par as far as quality. Since JASA paid for the mattress and my mom did not get to pick it out herself - It appears that she received one of the inferior quality mattresses. We are going to contact news "7 on your side" as well as "Shame on you" channel 5 fox news.The BBB has been notified today. We will continue to contact any agency or person that will help us to replace the defective mattress....Since Sleepy's feels that the indent is not large enough. (There should not be any indent)..... The customer rep who called me offered to "make a deal" (A better price) on a new mattress.....I don't think your customers should have to purchase a new mattress once a year. My mom did not have the money for the first mattress - It was purchased by JASA. (An organization that helps seniors)....... Sleepy's should be ashamed... If you can offer any *real* assistance I would appreciate it - Please contact me or my mom. Measuring the valley again in 2 months is not helpful. Thank you. P.S. After researching the internet I see that we are not alone in having received a defective mattress from Sleepy's.

Good afternoon, my name is Melissa and I am a Customer Relations Representative at Sleepys LLC.  It has been brought to our attention that you filed a complaint online and we would like to offer assistance to you.  I understand this is a public website and ask that you contact me directly at [email protected] and provide your account information so we may further address your situation.

We look forward to hearing from you, so we may expedite resolution to your situation.

Regards,

Melissa
Sleepys LLC