- Report: #223044
Complaint Review: Sleepy's - New York New York
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Author Confirmed
Why?
Sleepy's
2075 Broadway(72nd Street)/General Customer Service New York, 10034 New York, U.S.A.
Phone:
800-SLEEPYS
Web:
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SLEEPY'S Toxic smelling mattress, runaround, refusal for return, extreme rudeness Ripoff New York New York
Sleepy's
2075 Broadway (72nd street)
New York, NY 10023
My experience with Sleepy's is a complete nightmare. My wife and I decided it was time to buy a new mattress so we went to Sleepy's because we thought they were the leading authority in mattresses and because we thought it was a very reputable company. Wrong! Very wrong! So we picked out a mattress and thought we were on the way to better sleep. First problem was getting someone to call back to confirm a delivery date. I called twice to change the delivery date before I got anywhere. Seems like they just cared to make the deal and that's it. Well, that was the least of my worries. When we finally got the mattress, it smelled of mold, chemicals. It got so unbearable that the whole house smelled like it. My wife's pajamas, hair reeked of that obnoxious, toxic? odor. Mind you my wife is pregnant and is know worried it might affect our unborn child. So, we figured we let it air out the next day while we were at work. Huge mistake. When we opened the door we faced a virtual wall of chemical odor...so unbearable that I had to put the mattress back in the plastic, duct tape it, leave it in our bedroom with the doors closed and the windows wide open! Mind you, it's not summer time. So we called customer service a couple of times. We explained our situation and the customer service lady admitted that all the simmons beautyrest mattresses smell like that because of afire retardant chemical they put in the foam. We asked her why this wasn't told to us, etc, etc. Bottom line is that she wasn't surprised so I'm assuming it's all too familiar. She told us we can get it exchanged and recommended going to the store we bought it from. There, it takes a turn for the worse. The manager there (72nd st. location, by the name of "Bond") was absolutely rude and could careless about our situation. He kept telling us to call customer service over and over and walked away when a customer came in. I asked for a business card, he pretended not to have one and wrote down his name on paper, "Bond". When I asked for his first name he said, everyone knows me by Bond, Mr. Bond (James bond???) We called customer service the next day and only after I told her that I've read up on al the complaints and people getting sick did they accept a return...but I would have to pay the pick up charge of 59 dollars!!! The nerve! So now I am down 59$ but worse of all was the fact that we might get sick, especially our unborn child. The experience was dreadful and potentially hazardous. I will make sure I tell everyone I know about this experience. Do not take a chance with Sleepy's. I should have done my research before buying from them. This is the absolute worse customer service experience I have ever had. I wouldn't recommend dealing with Sleepy's to my worse enemy.
Santos
New York, New York
U.S.A.
2075 Broadway (72nd street)
New York, NY 10023
My experience with Sleepy's is a complete nightmare. My wife and I decided it was time to buy a new mattress so we went to Sleepy's because we thought they were the leading authority in mattresses and because we thought it was a very reputable company. Wrong! Very wrong! So we picked out a mattress and thought we were on the way to better sleep. First problem was getting someone to call back to confirm a delivery date. I called twice to change the delivery date before I got anywhere. Seems like they just cared to make the deal and that's it. Well, that was the least of my worries. When we finally got the mattress, it smelled of mold, chemicals. It got so unbearable that the whole house smelled like it. My wife's pajamas, hair reeked of that obnoxious, toxic? odor. Mind you my wife is pregnant and is know worried it might affect our unborn child. So, we figured we let it air out the next day while we were at work. Huge mistake. When we opened the door we faced a virtual wall of chemical odor...so unbearable that I had to put the mattress back in the plastic, duct tape it, leave it in our bedroom with the doors closed and the windows wide open! Mind you, it's not summer time. So we called customer service a couple of times. We explained our situation and the customer service lady admitted that all the simmons beautyrest mattresses smell like that because of afire retardant chemical they put in the foam. We asked her why this wasn't told to us, etc, etc. Bottom line is that she wasn't surprised so I'm assuming it's all too familiar. She told us we can get it exchanged and recommended going to the store we bought it from. There, it takes a turn for the worse. The manager there (72nd st. location, by the name of "Bond") was absolutely rude and could careless about our situation. He kept telling us to call customer service over and over and walked away when a customer came in. I asked for a business card, he pretended not to have one and wrote down his name on paper, "Bond". When I asked for his first name he said, everyone knows me by Bond, Mr. Bond (James bond???) We called customer service the next day and only after I told her that I've read up on al the complaints and people getting sick did they accept a return...but I would have to pay the pick up charge of 59 dollars!!! The nerve! So now I am down 59$ but worse of all was the fact that we might get sick, especially our unborn child. The experience was dreadful and potentially hazardous. I will make sure I tell everyone I know about this experience. Do not take a chance with Sleepy's. I should have done my research before buying from them. This is the absolute worse customer service experience I have ever had. I wouldn't recommend dealing with Sleepy's to my worse enemy.
Santos
New York, New York
U.S.A.
2 Updates & Rebuttals
Deana
Bethpage,New York,
U.S.A.
Here to assist
#2UPDATE Employee
Sun, March 25, 2007
Good afternoon, my name is Deana Sgaraglio, Customer Relations Supervisor at Sleepy's Inc. It has been brought to our attention that you filed a complaint online and we would like to offer assistance to you. I understand this is a public website and ask that you contact me directly at 1-800-753-3797 ext. 7165 or [email protected] and provide your account information so I may further address your situation. I look forward to hearing from you, so we may expedite resolution to your situation. Regards, Deana Sgaraglio Sleepy's Inc.
Jerry
Ridgewood Ny,New York,
U.S.A.
What happened?
#3UPDATE Employee
Tue, March 20, 2007
This person said a lot of negative things but never said what happenned. I am almost certain that sleepy's exchanged this set for this customer. they would never ignore a customer in need of assistance. This being the fact, if a customer walks in while he is helping someone he must attend to them. The company does not use bussiness cards on the sales level, which is why Mr. bond used a slip of paper.
