- Report: #1091063
Complaint Review: Smart Living Company - Simi Valley, California
Reported By:
PaPa Franko -
Sault Ste. Marie,, Ontario,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Smart Living Company
4119 Guardian Street Simi Valley,, 93063 California, USA
Phone:
(800) 345-4762
Web:
www.SmartLivingCompany.com
Categories:
Business Rating:
(0)
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Smart Living Company formerly: S.M.C. Really steps out. Making a decission to rip off Senior Citizens on an International level?!?!?! Simi Valley, California
As a good Canadian, I was brought up with the understanding that diplomacy should always be used to resolve differences. Once all avenues of diplomacy have been exhausted though... then it's time to drop the gauntlet!
I continue to find it difficult to believe that a large multinational company like Smart Living would intentionally try to fleece an out of country, senior citizen for thousands of dollars... especially since I'm not even asking for my money back. I would simply like to order up a couple of hundred catalogues and make a go of sales to try to make some of my money back.
Negotiations have been going on for 3 weeks with a slight movement on the company's side. I am about to make my final bid to their senior management this week before I can determine if the net result is favourable or not.
If the final offer from Smart Living continues to be negative, I will go to the grave with one sole purpose in life...EXPOSING THEIR SNEAKY, DEVIOUS SALES TACTICS! I have a large team of children, grandchildren, and fellow seniors, all poised to launch an internet attack on this company the likes of which they will never believe came from Canada. We are taking all the steps to ensure a s****.>
2 Updates & Rebuttals
PaPa Franko
Sault Ste. Marie,,Michigan,
Shock and Dismay!!!!
#2Author of original report
Tue, October 15, 2013
Takes a lot to impress me..... Well it just happened again. Guess they were tired of my complaining or something but; after a lengthy conversation with Fairelynn (SLC Escalations Manager), I realized that they had invested quite a bit of time as a result of my complaint. They had someone dig through archives to find, and listen to, the conversation I had with the rep who sold me the gift cards. Then there are the reps that I've been dealing with over the past 3 weeks, checking on things for me and e-mailing back and forth. Today a member of Smart Livings management team CALLED ME. More time invested as she had to go back through the history and all of the notes to bring her self up to speed prior to speaking with me.
She was not only concerned about making it right but she went into great detail as far as an explanation. Even after we had resolved everything and I had thanked her, she took it another step above and beyond. To help me get back on track, she even offered to waive the $49.95 renewal fee that I had been asked for (annual membership fee). No way in Hell was I going to say NO to that offer so bonus for me.
No company is perfect so whether they have 5 complaints or 500 complaints, the important thing is what did they do with them. If you think about it, wouldn't you rather deal with the 500 complaint company that has resolved half its complaints over the 5 complaint company that ignores its complaints?
When you strip away the fraudulent complaints, subtract the frivolous complaints and deduct the ones that have been resolved, turns out that Smart Living isn't so bad after all. I'm just happy that I can get back into sales in time for Thanksgiving and Christmas.
PaPa Franko
Sault Ste. Marie,,Ontario,
Diplomacy in motion
#3Author of original report
Mon, October 14, 2013
Just had my 3rd or 4th conversation with the best customer service rep they have. Her name is MARTINE and is a professional at what she does. Smart Living would do well if they could staff more positions with the same empathy and concern that this lady expresses.
She supplied me with what little she could considering that my file has apparently been accelerated to a supervisor. She did advise that the proper notations had been recorded and that tomorrow (Tue.Oct.15), I would be contacted from a more senior member of their management team.
Crossing our fingers for a resolution to this whole mish-mash so that I can get on with the sales that I had been planning on. Stay tuned for the next installment.
