Smart Travel
Lake Mary,#2UPDATE Employee
Mon, February 13, 2012
Hi Joyce,
I first want to apologize for any confusion or misunderstanding on the part of our reps. We do ask that you not call in until after you have activated your vouchers so that we have all of your information in front of us when we speak with you; just so this sort of thing does not happen. We hate to give our customers misinformation. I can only assume that when you asked if you could travel with someone other than your husband the rep assumed your name was going to be first on the file. If you would like to email me at [email protected] I would be happy to resolve this situation to your satisfaction.
Thanks
Kara Gallagher
General Manager
Smart Travel & Incentives