- Report: #924882
Complaint Review: SmartFax - Internet Internet
Reported By:
Kathy -
Houston, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
SmartFax
Internet, 77092 Internet, United States of America
Phone:
(877) 762-7815
Web:
www.smartfax.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
SmartFax Unable to Cancel, Had to Dispute Charges to Stop Autobilling , Internet
Signed up for free trial in February, never really used service so can't speak to reliability, started trying to cancel in mid-July. They have a 'Cancel' button on their website, takes you to a screen to input your account info, and then you get a message saying the the 'Process failed, please call us at (877) 762-7815 to complete this request'. I call, push prompt for Customer Service/Sales, listen to hold music for over fifteen minutes, hang up in frustration. Repeated this process five times over the last month, have never gotten a working web page or a person that answers phone. Disputing charges with credit card provider at this point since I can't cancel any other way. Definitely do not recommend signing up for their 'free' trial, because you will probably not ever be able to cancel with them.
