1, Report:
#1477438
Posted Date:
Apr 20 2019
SmartFax J2 Global J2 J2 Global Inc., and its affiliates. Won't allow cancellation!
You are not able to cancel once you sign up. I opened a free trial for this online fax service and then decided to cancel the service the same day. First of all, when you go to the billing section on the website it sends you a page that says you can cancel by clicking a link. ...
Entity
SmartFax
Categories: efax services
2, Report:
#1447251
Posted Date:
Jun 13 2018
Smartfax IMPOSSIBLE to cancel! Stay away! Michigan
I can't believe I didn't research them better before signing up for their free trial! The service actually worked fine the ONE time I used it, but...
After being lazy, letting the free trial end, and getting charged for a month... I started trying to cancel. They're nice enough ...
Entity
Smartfax
Categories: efax services
3, Report:
#1443535
Posted Date:
May 18 2018
SMARTFAX.COM SMARTFAX.COM CANNOT CANCEL FREE TRIAL Florida
Typical online free trial service. Most are difficult to cancel, this one seems impossible.
Phone number will not connect to a live person and ends with leaving a message to no one.
Website used for canceling does not recognize your information
emails to customer support to return...
Entity
SMARTFAX.COM
Categories: efax services
4, Report:
#1441260
Posted Date:
May 02 2018
![](https://www.ripoffreports.com/report-images/45*34/docs/r1441260-gmm0hq-m9e6kogfqy.png)
SmartFax SmartFax is a trademark of j2. Not easy to cancel service; they will continue charging monthly fee even after you request cancellation. Internet
Plainly put - disappointed! Fax transmission is slow - but it goes through after a while. But the main issue I have is trying to cancel this service with SmartFax - it was a drag to get it finally done!!! I tried to cancel my service on 4/22/18 - as instructed in their Support Cente...
Entity
SmartFax
Categories: efax services
5, Report:
#1346274
Posted Date:
Dec 29 2016
smartfax Deceptive Company Internet
Concerning SmartFax Service:
If I knew what I knew today I would NOT have signed up for their service. The monthly cost is $6.95 per month even if you do not use the service, and more if you do use the service. I called their number to cancel and the person answering the phone said ...
Entity
smartfax
Categories: Small Business Services
6, Report:
#1300623
Posted Date:
Apr 19 2016
Smartfax.com smartfax.com SCAM that you can not cancel! Internet
I signed up fro the free trial option of Smartfax.com for a client of mine that needed fax services and their fax line was not working. I did not have time to work with someone for the billing portion, so I just added it to my card (figuring we could change the card later). Afte...
Entity
Smartfax.com
Categories: Voicemail Services
7, Report:
#1294721
Posted Date:
Mar 20 2016
SmartFax.com Cancellation - They Never Cancel Canton Michigan
I wish I researched SmartFax. I've gotten burned!! I used them for a while, everything was ok, until my credit card expired. I went to the website after getting the reminders that my card was expiring, and I put in the new expiration date, which was all that was changing from my car...
Entity
SmartFax.com
Categories: On-Line Business
8, Report:
#1274353
Posted Date:
Dec 15 2015
Smartfax Scammers, will not cancel and overcharge for services Internet
I needed to fax a medical paper quickly and chose Smartfax to send it. Big mistake! After I was finished and looked for a way to cancel the service (before the free trial ended), I realized there was no way to cancel on the website. I emailed the company and requested they can...
Entity
Smartfax
Categories: Internet Fraud
9, Report:
#1258908
Posted Date:
Oct 03 2015
Smartfax Scam online fax company Internet
I realized my computer did not have the ability to send and receive faxes so went online to try a company. I found Smartfax and signed up for their FREE no risk one month trial. After trying to send one fax I relaized it was not going to work out.The capcha they require you to use w...
Entity
Smartfax
Categories: On-Line Business
10, Report:
#1247053
Posted Date:
Aug 07 2015
![](https://www.ripoffreports.com/report-images/45*34/docs/r1247053-yqatwu-avu5wwavq3.png)
Smartfax Can't cancel free trial Internet
What a ripoff internet fax comany!!! They give a free trial which is impossible to cancel with the instructions they give. After entering info into smartfax.com/cancel it says to hit the chat button below to complete cancellation. Unfortunately, there is no chat button. I emailed cu...
Entity
Smartfax
Categories: Software
11, Report:
#1226223
Posted Date:
May 01 2015
SmartFax, smartfax.com, 1-877-762-7815, (877) 762-7815 Internet
I had an account with smartfax for around 3 years. Back in november 2014 my debit card on my smartfax account expired. I tried logging into my account and a message popped up saying that my account access was blocked because of the expired card. At that time I was not using my sma...
Entity
SmartFax, smartfax.com, 1-877-762-7815, (877) 762-7815
Categories: Software
12, Report:
#1202156
Posted Date:
Jan 16 2015
Smartfax.com Internet Fax Services Fraud credit card charges, authorized charges Internet
Smartfax.com pretends to be a U.S. Company however it is a one man operation based out of India. Prior to learning of their tatics I actually had an account with them several years ago. Somehow they are hacky enough to capture new credit card information on perivous custmers. ...
Entity
Smartfax.com
Categories: Internet Services
13, Report:
#1158029
Posted Date:
Jun 27 2014
Smartfax Smartfax charges a monthly archive fee Internet
I contacted Smartfax to see what the monthly archive fee is for. They said its for storing inbox faxes over 30 days old. The monthly storage fee has avg. $15.00 for the past 12 months. I should have looked closer at my montlhy bill.
Smartfax said this Archive fee was disclosed at th...
Entity
Smartfax
Categories: Internet
14, Report:
#1152226
Posted Date:
Jun 05 2014
smartfax (J. Lauren or Lauren J.) Fraudulent charges CA
Smartfax/J. Lauren/Lauren J is a one man operation that pretends to be a part of a corporation.Customer service sux! I was contacted and asked to update my credit card information. The information would not update. I contacted customer service 4 times, no answer. Go...
Entity
smartfax
Categories: Internet Service Providers
15, Report:
#1132885
Posted Date:
Mar 23 2014
J2 Global J2 Global Communications, eFax, MyFax, Fax.com, Send2Fax, TrustFax, MetroFax, RapidFax Beware of J2 and its many subsidiaries Los Angeles California
I've personally used several of J2's faxing brands, and I can attest that J2 is an awful, awful company. They don't care about providing good customer service--at all. That's not their M.O. Their sales reps are paid to make sales, not provide support. Their '...
Entity
J2 Global
Categories: Internet Services
16, Report:
#1121554
Posted Date:
Feb 06 2014
Myfax (j2 Global, Inc 101Fax, Corporate Fax, CorporateFax, eFax Broadcast, eFax Corporate, eFax Developer, eVoice, eVoice Receptionist, Fax, Fax Micro, FaxMicro, j2 Global, j2 Global Communications, Inc, J2Global Communications, JBlast, jConnect, JFAX Communications, JFAX.Com, Billing Scam. Hollywood, CA
Will not let you cancel free trail. You can cancel your card, change account numbers, it won't matter. The only thing you can do is pray they answer their phones and they try not too. They will under no circumstances give any refunds no matter if you use the service or not. Scam com...
Entity
Myfax (j2 Global, Inc
Categories: Internet Fraud
17, Report:
#924882
Posted Date:
Aug 09 2012
SmartFax Unable to Cancel, Had to Dispute Charges to Stop Autobilling , Internet
Signed up for free trial in February, never really used service so can't speak to reliability, started trying to cancel in mid-July. They have a 'Cancel' button on their website, takes you to a screen to input your account info, and then you get a message saying the the 'Proce...
Entity
SmartFax
Categories: Telephone Companies
18, Report:
#833489
Posted Date:
Feb 03 2012
Global Communications, INC Trustfax.com, Efax.com, smartfax.com RAISED RATES FOR NO REASON, DOUBLED MY GUARANTEED RATE THAT THEY PROMISED WOULD NEVER GO UP! Internet, Internet
I signed up for an E-Fax over 3 years ago and was guaranteed my $4.95 rate would never be raised unless I changed the plan or went over my page amount per month. I received an email stating they appreciated my business for over 3 years, but were forced to raise the rate to $8.95 p...
Entity
Global Communications, INC
Categories: Internet
19, Report:
#668413
Posted Date:
Dec 06 2010
smartfax.com smartfax INTERNETFAXSERVICE INTERNET FAX SERVICE 877-762-7815 CA smartfax.com scam they don't want to cancel my acount Internet, California
It says 30 days free trial so I signed up, I tried the service for first time and it didn't work for me so I canceled it right away. I had it with me less then 10 minutes. I though as I had canceled it it would be fine. I didn't check my bank statement for 3 months and when I ...
Entity
smartfax.com
Categories: Telemarketing Companies
20, Report:
#593652
Posted Date:
Apr 15 2010
,SmartFax.com SmartFax cancellation system conviently for them, doesn't work Internet
My fax machine broke. I had to send 1 fax. So I signed up for a free trial at SmartFax.com. Big mistake. I should have come to ripoff report first because I had the same problems everyone else described.First of all, I deliberately used a credit with an expiration date that I knew w...
Entity
SmartFax.com
Categories: Internet Services
21, Report:
#451011
Posted Date:
May 12 2009
SmartFax.com Only one way to cancel their service...cancel your credit/debit card Naionwide California
I have experienced the same thing that the users in the other reports did. No response! Call (if you can find a number) and it isn't them, email and it comes back to your own email address that you tried to send a fax but it couldn't be processed because no fax number was provided. ...
Entity
SmartFax.com
Categories: Telephone Companies
22, Report:
#421011
Posted Date:
Feb 06 2009
SmartFax Tried to cancel a trial subscription and they ignored all communications and charged me Canton Michigan
I was looking for an internet fax service & signed up for 30 day trial subscriptions with a couple of companies. Some were better than others but SmartFax didn't seem to work out and I emailed them according to the email link on its website. I got absolutely NO response, where as ...
Entity
SmartFax
Categories: Internet Services
23, Report:
#380316
Posted Date:
Oct 11 2008
SmartFax.com, SmartFax, Toll Free Services Total Scam of a Company, Free Trial Bogus, No Local Numbers Lecanto Florida
I was looking for an affordable online fax service. The SmartFax.com site advertised a free trial to receive a local fax number.
I went through the sign up process that included my billing information. At the end I was given an alert that they couldn't create my number and to pl...
Entity
SmartFax.com, SmartFax, Toll Free Services
Categories: Internet Fraud
24, Report:
#368405
Posted Date:
Aug 30 2008
SmartFax Won't cancel account, continue to bill after cancellation email sent, a true rip-off company Lecanto Florida
I used the company to recieve two faxes, and then cancelled the service on August 3rd, '08 with an email written as per their websites instructions.
On August 30th, I recieved a bill for $15.90, with a list of itemized deductions. One for their Pro service, which I never subscrib...
Entity
SmartFax
Categories: Internet Services
25, Report:
#356153
Posted Date:
Aug 02 2008
SmartFax SmartFax Complete Rip Off - Don't Use Unknown, Florida Internet
The first issue is that the fax service faileed to send 3 individual faxes of a resume. I was told by Michael that the system administrator was working on the issue. I sent a 4th fax and received a confirmation of delivery. I did not for the first 3. That was when I contacted their ...
Entity
SmartFax
Categories: Internet Services