- Report: #1152226
Complaint Review: smartfax - Select State/Province
-
Author Not Confirmed
Why?
smartfax
Select State/Province, USA
Phone:
(877) 762-7815
Web:
smartfax.com
Categories:
Business Rating:
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smartfax (J. Lauren or Lauren J.) Fraudulent charges CA
Smartfax/J. Lauren/Lauren J is a one man operation that pretends to be a part of a corporation.
Customer service sux! I was contacted and asked to update my credit card information. The information would not update. I contacted customer service 4 times, no answer.
Got an email saying the account was suspended. No communication, no response for 30 days.
Moved on, got another efax account.
Lo and behold, 30 days later, they update the credit card (without my consent) and charge me twice for the service, current and former months. I called to get a refund on the last month; at that point Iwas going to go back to smartfax, and I didn't mind the new charge. Confused, but not upset.
I called to get the refund. The gentleman, J. LAuren, pretended to escalate the issue to managagement and told me that they don't issue refunds. I explained to him that not only is that not on their online policy, but I never authorized them to update my card and run 2 charges. (the whole point was, they never returned my call to update the charge 30 days earlier.)
We went back and forth with me sending him emails to justify my cause. I flat out asked him if I was going to get the refund or not. He said no. I told him I was going to my bank to refund the charges. And I did. And I got the charges reversed.
Not only did I get my money back, smartfax/J. Lauren, I want everyone to know how you tried to cheat a good, faithful customer out of $6.95, and it ended up costing you a hell of alot more.
You do not treat customers that way. Mistreating customers will never result in a prosperous business. And I double dog dare you to charge my account again for anything.
