- Report: #1446504
Complaint Review: Snap-on tools - Milwaukee Wisconsin
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Snap-on tools
7939 N Faulkner Rd Milwaukee, 53224 Wisconsin, United States
Phone:
877-762-7664
Web:
www.snapon.com
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Snap-on tools Snap-on, Double Standart Policy - Ripoff by design Milwaukee Wisconsin
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Buyer be aware -Ripoff, straight forward ripoff
Snap-on is running cunning double standart policy and does not honor their warranty
Owned snap-on ratchet F710 ALS for some time.
Plastic handle broke
Called Snap-on customer support with the attempt to exchange it , due to it being on " Life Time Warranty"
Customer support refused to exchange it, for 2 reasons:
- must provide proof of purchase
( purchased 15-20 years ago)
- the item is discontinued
Wanted me to spend another $125 and Directed me to purchase another ratchet from them.
Doesn't it sounds like " milking the $$ strategy ?
Isn't it a ripoff?
What's the purpose of buying one of the most expensive tools where the company gives you the runaround and doesn't even honor their warranty?
Snap-on one little ratchet costs $125 +
Where you can buy the whole toolbox worth of decent good quality tools from the company that would honor their warranty- no questions asked.
There are a lot of good reputable companies that make good quality tools that will stand behind their product 100%
I just dealt with one - covered 100%!
Reader, next time you spend a dollar with Snap-on, ask yourself this question:
Am I buying the tool or their good marketing efforts?
No more Snap-on, you've lost my respect forever.
