- Report: #546140
Complaint Review: Soft Gold Real - Internet
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Author Not Confirmed
Why?
Soft Gold Real
Internet, United States of America
Phone:
800-507-4599
Web:
http://www.realgoldsoft.com/tos.html
Categories:
Business Rating:
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Soft Gold Real Transcom Support LTD hijacked my PC, reporting viruses that did not exist. Even after running two virus detection programs already available on my PC AND re-booting, the 'security alert' messages continued. Internet
Yesterday, December 27, 2009, I started receiving 'security alerts' on my PC which kept interrupting me. Oddly enough, they originated from an icon on my bottom tool bar next to the icon for Windows updates. I wondered whether these alerts were actually coming from Windows. I ran two virus detection programs already installed on my PC AND re-booted. But the 'security alerts' continued. Stupidly, I relented and provided my VISA card to purchase the $49.95 license. I should have recognized at that point something fishy because the site would ONLY accept Visa credit cards AND my first card was rejected --- not because of my entries or the status of the card itself. To continue my stupidity, I entered a second card number. My worries escalated when the Capital One fraud unit called and wondered whether the transaction was legitimate. Thinking that this was the second card number I had provided, I said yes. Only later did I realize that this was the FIRST credit card. I phoned both Visa card providers and immediately changed to new account numbers and then carefully shredded both cards. Today, I continue to email this outfit AND am trying to delete what I think is their download. ACK -- one of them is locked out for me to access. I'm calling in the Geek Squad to see whether they can help.
1 Updates & Rebuttals
Dinkledorfer
west jordan,Utah,
United States of America
a solution
#2Consumer Comment
Thu, January 17, 2013
Try running Malwarebyes. What you have may NOT be a virus but more of a malware issue. That program has a free version that works well. Do a full scan and chances are, your problem will be taken care of. Also, you can try to ID the problem and do a Google search on it. Others out there will help you figure out how to remove it. Best to run the scan in SafeMode.
