- Report: #369296
Complaint Review: Software-HQ - Internet
-
Author Confirmed
Why?
Software-HQ
software-hq.net/ Internet, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Software-HQ Trick you into downloading Adobe Reader and charge you $70 Internet
My father was trying to download Adobe Reader. This company comes up as an Adobe website. They are only a software support company so when you download Adobe (free software) they charge you $70 for there support and membership.
My father is 84 years old and on a fixed income. He is active on his computer but did not understand he would get charged $70. He thought he was going to get a nominal charge $1.49 a month for a year.
When he mentioned to me I looked at what at happened and requested a refund explaining he did not mean to join and was not going to use them for support. I also told them he was 84 and on a fixed income.
They would not refund him because they state only a two week refund. I looked them up and called the company. They refused to discuss a refund because he was outside of the two weeks. I requested to talk to someone higher which they refused. They would not let me talk to a supervisor.
Robin
Houston, Texas
U.S.A.
My father is 84 years old and on a fixed income. He is active on his computer but did not understand he would get charged $70. He thought he was going to get a nominal charge $1.49 a month for a year.
When he mentioned to me I looked at what at happened and requested a refund explaining he did not mean to join and was not going to use them for support. I also told them he was 84 and on a fixed income.
They would not refund him because they state only a two week refund. I looked them up and called the company. They refused to discuss a refund because he was outside of the two weeks. I requested to talk to someone higher which they refused. They would not let me talk to a supervisor.
Robin
Houston, Texas
U.S.A.
