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  • Report:  #91944

Complaint Review: Softwareonline.com - Redmond Washington

Reported By:
- waterbury, Connecticut,
Submitted:
Updated:

Softwareonline.com
23316 Ne Redmond Fall City Rd Redmond, 98053 Washington, U.S.A.
Phone:
425-3692279
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Very simple. this company sold me a disk that simply does not work $44.85 (sh) I will not be made a fool of. I will fight for my money back.

Ronald

waterbury, Connecticut
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish you file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 # , and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/comptroller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

[email protected]

badbusinessbureau.com

www.ripoffreport.com

Don't let them get away with it.

Make sure they make the Rip-off Report!

We are not lawyers.

We are not a collection agency.

We are Consumer Advocates.

...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency

...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.



1 Updates & Rebuttals

Vice President

Redmond,
Washington,
U.S.A.
Incorrect Information

#2REBUTTAL Owner of company

Wed, July 28, 2004

Ronald states that "this company sold me a disk that simply does not work". He forgot to mention in his story that we also sent him a free download immediately at the time of order so he had the software available to him. Second, he forgot to mention that we offer a 30 day return policy so if he was unhappy with the software we we refund it. Third, the customer never contacted us because if he would have our customer support staff would have very happily sent him another CD to install. Finally as a company officer, I feel it is very unfair to automatically go to your bank and lie about the transaction that occurred. Ed Magedson writes, "Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! And if you're at the bank, walk them over to their computer and make them go to this site!" This transaction that Ronald made was a valid and authorized transaction. Ronald was more interested in contacting his bank and rip-off.com than contacting the merchant, SoftwareOnline.com, to resolve any issues he might have had . Many online merchants are having to increase sales prices to keep up with the additional costs of fraudulent chargebacks and the misuse of credit cards. The bottom-line is SoftwareOnline.com already gave Ronald the software to download immediately after ordering along with the password, so he was never out the software. If Ronald contacted our staff regarding the CD we would have been more than happy to replace it. There was no need to contact Rip-off.com or contact his Visa/MC company.

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