Complaint Review: Solo Communications AT&T Enhanced Services Billing Inc. - Chicago Illinois

I live In Louisiana and I have been noticing these same charges on my phone along with my mother's phone bills. We have both complained and all AT&T said was they are not responsible for third party billing. They can not do anything about the charges, we just do not pay that part, We have contacted the third billing party and received no answer.

I called At&Tand requested a refund of the $32.14 charged to my home phone bill. I also requested that At&T put a block on my account preventing any and all 3rd party companies charging services I never requested to my AT&T account.

The woman I spoke with was helpful and accomodating and she removed all the charges and implemented/facilitated the block. She also told me to call SOLO Communications and explan what had been done; since, it was a possibility that now that they could not charge my AT&T bill they might try and send me a separate bill for services I never signed up for or requested.

I called SOLO Communications at 1-888-288-3724 and spoke with a customer service representative. I explained that AT&T had already removed all the charges and placed a block on my account that would prevet them from charging me in the future. This woman at SOLO Communications was definitly not happy hearing how proactive I had been in dealing with this issue. Yes, I called AT&T and requested their help first.

This woman at SOLO Communications went on to say that I was not calling the company that billed me I was calling the company that was providing the service. OH PLEASE-LOL.Additionally, she told me I had signed up for their services by responding to an on-line survey. I NEVER TAKE ON-LINE SURVEYS-I KNOW WHAT HAPPENS WHEN YOU DO. That was a bold-faced lie.

In the past I have had 2 other experiences such as this and both those companies were sued in class-action law suits and are now no loner operating. So I am aware and observant.

Most of the time this is the result of some pop-up that appears on some site and just an inadvertant click of the mouse signs you up for something you never intended to sign up for. This is a very deceitful and rampant practice on the internet so one must be diligent in reviewing unusual charges encountered on monthly bills. How on earth these people ever got my home phone# which is private and unlisted I have no clue. I definitly never put it out on the internet.

I explained that was impossible. The woman I was speaking with explained that since AT&T had removed all the charges all she could do was CANCEL THE ACCOUNT. WOO h*o THAT MADE ME VERY HAPPY. The account has been cancelled and I was given a CONFIRMATION# with 7 digits to prove it.

So happliy SOLO Communications-ENHANCED BILLING SERVICE INC, will never be able to ENHANCE MY AT&T bill again.

My advice to anyone who immediatly catches charges such as this follow the exact same protocol. Just be very polite and factual with your phone company representative and they will assist/help you. They took my complaint very seriously and even noted this website as a place to check and see how many customers are experiencing this with this particular 3rd party company. So HAPPY DAYS-Just wanted to share my experince and resolution.