Sonic Electronix Management
Valencia,#2UPDATE Employee
Mon, December 19, 2011
We appreciate your business and apologize for the frustration you've experienced. Although please allow us to elaborate on this issue.
We don't have specific reference to your transaction but we'd like to address your concern. Your first order was placed on 12/09 as stated in your response. Orders take 24 hours to process once each request is received; that said, since your transaction was placed on a Friday, your merchandise shouldn't have shipped until that following Monday, 12/12. When you received tracking confirmation, that's when your merchandise left our facility. We understand your worry when the tracking number never showed any scans, as on your end, it appeared nothing was ever shipped. However, upon contacting USPS' Consumer Industry Affairs Department (telephone #661-775-6681) in relation to this situation, they've advised that none of their shipments are being scanned, as to allow on-time deliveries during this busy holiday season. For both Priority and Parcel services, this lack of scan is taking place; however, need not worry, as your packages were shipped and are currently in-transit.
These above facts also apply to your second shipment. Although, that package should have been sent on Tuesday with our 24 hour processing delay. USPS specifies their Priority Mail service takes roughly 2-5 business days for delivery, so these shipments should arrive soon, if they're not already in your possession.
Our Customer Commitment Team is available seven days a week by phone and email. Due to the high influx of orders we've received lately, our telephone support delay has been longer than usual. However, we're on the other line ready to assist if your patient enough to wait. Although, if you'd prefer to avoid our hold times, we're available via email at [email protected]. We answer those responses within 24-48 hours.
Every business receives complaints: it's how those situations are addressed that measures the true quality of a service. We've received 57 complaints on the BBB: however, we've responded to every consumers concerns to their satisfaction, or with reasonable effort to earn our A+ rating. We not only maintain that perfect score, but also have high ratings on PriceGrabber, Reseller Ratings, and are a member of Bizrate's Circle of Excellence.
We're certainly sensitive to this situation, although you didn't permit us with an opportunity to explain the circumstances. We hope this reconciles your questions and concerns.