- Report: #524809
Complaint Review: Sony Corporation Of America - New York New York
Reported By:
Adrienne -
Greenville, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sony Corporation Of America
550 Madison Avenue New York, 10022 New York, United States of America
Phone:
2128336800
Web:
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Sony Corporation Of America Refused to replace television in which lcd panel is defective and no longer available and tv can't be repaired New York, New York
Report Attachments
In short, I purchased a television on 7/30/08 from Best Buy in Greenville, North carolina. I went to Best Buy to inform them of the bad product and was instructed to contact Sony directly. On Sunday, November 8, 2009 I was no longer able to view my television. On the model that I have, the screen is barely visible and of the screen is covered with a white film. I have been and continue to be a big supporter of Sony product because of the quality and reputation. I purchased my television at approximately $800.00 over a year ago and would not have expected a Sony brand product to mal-function the way it has and for Sony to turn their back on a loyal customer and someone that made a purchase in good-faith. I have made numerous attempts to contact someone at Sony outside of their customre support with no response.
The authorized Sony repair person (sent by Sony) after evaluating the model mentioned that the problem was the LCD panel and that to replace it would be more costly than the product itself. After checking on the cost to replace he was informed that the part was no longer available. I was charged the $150.00 service call. So not only am I out of the cost of the original purchase price but the cost to evaluate the problem on a television that is no longer of any use.
In speaking with several Sony customer service reps, they informed me that Sony would re-imburse the service call amount, and offer me a model (KDL32S5100) for a discounted price on a $600.00 at the cost of $228.00 plus sales tax. Again, I am not pleased with having to now pay an additional $400.00 which amounts to approximately $1200.00 for a television set that went bad originally. One of your customer service reps mentioned we have not had any problems with this model. With that said, I should not be penalized for obviously a factory defect on a product that went bad 2 months after the factory warranty. I would appreciate your time and help with this matter. Have a great day.
3 Updates & Rebuttals
Adrienne
Greenville,New York,
United States of America
latest from sony-dishonest
#2Author of original report
Wed, November 18, 2009
Sony's latest efforts proved yet again their dishonesty in trying to help resolve this case. I was informed and "assured" that my television could have been repaired but because the cost of the part LCD Panel was higher than the worth of the product, they chose to tell me otherwise and write it up as such. I guess it is Sony's policy to say otherwise and hope those that choose to purchase their products can be told anything and pushed aside. Sony I am only seeking an honest and fair resolution to this matter. I cannot believe a compnay that earned close to 80 billion in annual sales is squabbling over a few hundred dollars.
Cory
San Antonio,Texas,
U.S.A.
A Couple Of Things
#3Consumer Comment
Tue, November 17, 2009
It really sucks that the TV went out after 1 year and 1 month. That said, you could have bought an extended warranty from best buy. You took the gamble. Buying an extended warranty is a gamble. When you buy an extended warranty, the consumer is betting his covered appliance WILL go out, the company is betting the appliance WON'T go out. You lost. Consumer Report states that most, if not all extended warranties are a waste. It says alot for Sony that they will not only eat the price of the service call but sell you a TV at a third of retail. I think that's standing up for something they don't have to do at all.
sylver8248
murfreesboro,Tennessee,
U.S.A.
Your warranty was over...
#4Consumer Comment
Tue, November 17, 2009
what did you expect? They offered to refund the service call and give you a discount on a new television. Seems fair to me. Next time buy the extended warranty. Problem solved.
