- Report: #1218561
Complaint Review: SONY XPERIA Z2 - Buenos Aires
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Author Confirmed
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SONY XPERIA Z2
Buenos Aires, 1437 Argentina
Phone:
54-11-4918-7215
Web:
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SONY XPERIA Z2 DOESN´T WORK Buenos Aires Argentina
GOOD MORNING MY NEPHEW BOUGHT A SONY XPERIA Z2 ON DECEMBER 26, 2014 , INVOICE # 27695 AT 5.19.48 PM (CASHIER: ANDRES) BUT WHEN HE TRIED TO GET PICTURES UNDER THE WATER IN ARGENTINA THE CELULAR DOESN´T WORK AND NOW IS OUT OR ORDER. HE WENT TO SONY STORES IN CORDOBA, ARGENTINA BUT HE COULDN´T REPAIR IT.
I TRIED ALSO IN BUENOS AIRES WITHOUT SUCCES. A FRIEND OF MINE WHO LIVES IN MIAMI, FL IS NOW IN BUENOS AIRES VISITING HIS FAMILY AND I AM ASKING YOU IF I CAN SEND THE PHONE TROUGH MY FRIEND. HE CAN SEND YOU BY MAIL IN U.S & YOU CAN TRIED TO CHANGE IT OR TO REPAIR IT.? IS THIS POSSIBLE.?? WAITING YOUR ANSWER... THANK YOU SO MUCH...
1 Updates & Rebuttals
Robert
Irvine,California,
USA
Wrong site
#2Consumer Comment
Sat, March 28, 2015
I am not sure who you think you are writing but this site has nothing to do with Sony or any warranty work.
However, I did take a look at the specs of that phone and noticed a few things.
The phone can handle up to 30 minutes in FRESH water, and up to a depth of 1.5m. So if your nephew took this into salt water or dived deeper than 1.5m he most likely voided any warranty and any damage because of that is his responsibility.
Another part of the warranty is that if he uses it in water he must make sure the plugs are firmly in each port. If he failed to do this again he could have voided the warranty.
Now, as for service. If the phone was bought in Argentina it is most likely under Argentine laws and warranty coverage so it is unlikely that you can return it to the US and get is serviced from there. However, he would need to look at the actual warranty to see what is and is not allowed.
