- Report: #299574
Complaint Review: South London Infiniti Nissan - London Ontario
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South London Infiniti Nissan
1055 Wharncliffe Road South London, Ontario, Canada
Phone:
519-685-5497
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South London Infiniti Nissan 03 Infiniti G35 Coupe breach of warranty, breach of contract, Mark McCarville evasive London Ontario Canada
The vehicle was acquired by the Company on July 5, 2006 and was sold to us as being accident and lien free from South London Infiniti Nissan, located on at 1055 Wharncliffe Road South, in London, Ontario. The sales representative was Chad Towsley. Safety standards and emissions test certificates were also provided during the delivery of the vehicle.
The vehicle was sold to us with approximately 43,000 km on it and during the initial purchase period, we report that we had no problems with the vehicle until early August 2006, at which time we returned the vehicle to South London Infiniti Nissan due to paint flaking off the drivers side of the rear bumper. Adam Krawczuk, a sales representative, inspected the bumper and obtained management authorization to paint the rear bumper free of charge. I personally visited the body shop while the bumper was being repainted and they advised me that the reason it started flaking in the first place was because the bumper had been replaced with a non-OEM bumper that was not primed before being painted. We also then discovered that vital stickers, namely, the drivers door vehicle information sticker that includes gross vehicle weight, tire size and pressure, was missing along the side-airbag warning sticker. The drivers door appeared to "stick out" slightly from the contour of the car. We contacted Mr. McCarville to address whether the vehicle was in a prior accident and to address other concerns; his response was "no".
In late August 2006, we brought the car in for a window leak, a clutch rattle and squealing coming from the rear wheels. None of the issues were resolved on this visit although they did install a new window regulator to attempt to resolve the window leak issue.
In mid-October 2006, we reported a problem with the manual transmission in the vehicle, due to a grinding noise in 3rd gear while engaging. The vehicle was brought to South London Infiniti Nissan and the transmission was subsequently replaced due to a fault. We received the vehicle back with the new transmission and everything appeared to be OK. Furthermore, we also made the dealer aware of irregular wear of the passenger side leather seat. No action was taken as staff at South London Infiniti Nissan claimed it was normal. Approximately a week later, we returned the vehicle to the dealer due to a clunking noise coming from the front suspension. A technician brought the vehicle into the service bay and tightened components of the suspension. No invoice or work order was opened for this. We report no further problems at that time.
In January 2007, the vehicle was brought in for service for numerous issues, none of which were taken care of. Furthermore, Chelsea Wakefield, Warranty Administrator, advised our VP that because the car was being driven by someone who is younger, they feel that it has put more wear and tear on the car as a result. When asked why the vehicle has had so many faults, Ms. Wakefield responded, Because G35 Coupes get driven hard by young guys with rich fathers who have nothing better to spend their money on When asked to repeat herself, Ms. Wakefield remained silent. This unethical behavior was pointed out to Bill Francis, Service Manager, Mark McCarville, Dealer Principal all of South London Infiniti Nissan. Furthermore, Bonnie Boyd, of Nissan-Infiniti Head Office was made aware of this; the issue was subsequently brushed off by each individual named above.
In mid-February 2007, the vehicle had its 6-disc in dash CD player replaced under warranty due to a fault. We reported no problems initially after the replacement unit was installed.
In March 2007, we contacted Nissan-Infiniti Canada, to get a District Manager to look at the items on the vehicle, as we felt they were not being addressed properly by the staff at South London Infiniti Nissan. After a great deal of time, Bonnie Boyd, of Infiniti Canada, contacted us and arrangements were made to meet with her at the dealership. We had also spoken to Mark McCarville, who is the dealer principal and he was aware of the situation.
In April 2007, we met with Bonnie Boyd from Infiniti Canada, at which time we expressed our concerns about the vehicle and allowed her to inspect the vehicle in person. It was determined at that time Nissan-Infiniti would be replacing the components related to the clunking noise in the suspension and also covering half the cost of repairing the leather seat that wore irregularly on the passenger side.
In approximately May 2007, the dealer replaced the front compression rods which are essentially stabilizer bars for the suspension system, under warranty only as a result of authorization from Infiniti Canada.
In early September 2007, we notified South London Infiniti Nissan of an issue with the vehicle, whereas it was consuming excessive amounts of oil between oil changes. A service appointment was made with South London Infiniti Nissan.
Shortly thereafter, Nancy Drummond of the Service Department contacted Matt Greenaway and advised him that she had spoke to Bill Francis, Operations Manager of South London Infiniti Nissan regarding the appointment and was told to advise us that the vehicle is out of warranty and all charges would be at our expense. The vehicle had roughly 105,000 KM on it at that time, although the original warranty contract book states that the power train is covered until 110,000 km or Jan 31, 2008, whichever comes first. We advised that we would be in touch with the dealer principal, Mr. McCarville, to discuss the matter.
The VP of Operations for our company left two voicemail messages for Mr. McCarville with no returned calls for many days. When we contacted Mr. McCarville again, he was available and the concerns about the warranty not being honoured were brought up. Mr. McCarville failed to address the issues and became very irate, using foul language near the end of the conversation. He advised that the vehicle was not allowed at South London Infiniti Nissan and stated we are not to return to the dealership ever again. He further stated that we can take our vehicle to another dealer, although never specified where the dealers were or gave contact details. He then slammed the phone down and ended the conversation. He was uncooperative with Better Business Bureau and even stated "In regards to the above case number, its time we stop wasting everybody's time. I am not prepared to do anything more for this customer, I wish that I would of done less".
Another member of senior management on behalf of the Company was informed about the incident and proceeded to contact Mr. McCarville to find out why he had been so rude and turned away the vehicle for service. Mr. McCarville denied becoming irate and reiterated that the vehicle was not welcome at their dealership and offered no further assistance.
In September 2007, a service appointment was booked with Kathy Learn, Service Manager at Guelph Nissan, to diagnose the situation with the oil consumption problem. Guelph Nissan verified the vehicle was within warranty and honoured it accordingly. Guelph Nissan advised us that in order to proceed with an oil consumption test, we must first pay for an oil change to begin. We authorized the work and they told us to come back every 1,000 km for a reading to check the oil level. This was to happen for the next 3,000-4,000 km.
The vehicle was returned about 1,100 km later, which the service advisor said was fine, as we had attempted to get the vehicle to them earlier; however, Guelph Nissan was booked with appointments. When we returned for the checkup, the oil level was down 1.6L, which the advisor said was excessive.
We were told to return in another 1,000 km. We were told not to add any oil during the process, as the results would not be accurate.
On September 22, 2007, while en route to Guelph Nissan mid-day, while approaching Exit 250, on Highway 401 East, the vehicle cabin began to fill with smoke, while the sound of flying metal objects, bouncing off the undercarriage of the car lingered in the background, the sound of an explosion occurred, which ended up being a thee-inch hole in the engine block as later diagnosed by Guelph Nissan. The highway was extremely busy at the time of the explosion. Once the situation was under control, we contacted the Service Department at Guelph Nissan and told them what had happened. They sent a flatbed tow truck from Guelph, which arrived about an hour after the incident. Ontario Provincial Police attended the scene as the flatbed arrived at the roadside. The company incurred out-of-pocket expenses as a result of the failure and was not reimbursed as per the warranty guide.
We were contacted on September 24, 2007, by Kathy Learn of Guelph Nissan and told that there was a three inch hole in the engine block. Ms. Learn further stated that the engine was completely seized and no oil was present in the motor. Guelph Nissan obtained approval from Nissan-Infiniti and a new engine was installed one week later. While the vehicle was at Guelph Nissan, they further stated to us that the air conditioning was not working after the new engine was installed and when we told them that we would take care of the air conditioning problem locally, they later said, the air conditioning started working on its own again.
We received numerous calls from the Service Department at Guelph Nissan, advising us that the car was running, although the Service Engine Soon light was on. We were later told by Kathy Learn, that it was a result of a tooth that had not been installed in the clutch properly. The problem was corrected and we picked the vehicle up from Guelph Nissan on October 10, 2007. While returning to London, the Service Engine Soon light illuminated on the instrument cluster. Once again we contacted Guelph Nissan the next day and was told to bring the vehicle back within a week or so for inspection.
Within a few days the engine light turned off on its own and we advised Kathy Learn at Guelph Nissan, who acknowledged. Within three days of having the vehicle back we began to have problems whereas the vehicle would not always start, which has left various members of our organization stranded in numerous locations. Guelph Nissan has since become very difficult to deal with and claiming all the items not functioning on the vehicle are simply not covered. We now have a vehicle that we cannot use at this point. It was later determined that the battery required replacement almost directly after the engine explosion incident.
When we inspected the engine bay on the vehicle since the new engine was installed, it was discovered that various wires and electrical boxes were hanging throughout the engine bay.
It was discovered through investigations involving our legal counsel that South London Infiniti Nissan represented the vehicle as accident free, as per NO disclosure on the bill of sale, as required and industry practice to do so and the repeated claims that were made that the vehicle was not in an accident. Well, this simply was not the case. It turns out that the vehicle had been in at LEAST 1 prior accident, in July 2005, totalling $7,000 in damage. According to CarFax, the costs were associated with a rear impact, involving the left tail light and rear bumper. This does not explain the stickers missing in the drivers door pillar and door sticking out from the body. We strongly believe that the vehicle was in another accident and repaired in an "underground shop". We are still investigating.
South London Infiniti Nissan was sent a Demand Letter from our legal counsel; Nissan Infiniti Canada was also CC'd a copy of this letter. It has been nearly a month (now Jan 13, 2008) since Mr. McCarville received the letter and has failed to respond. I think this clearly shows his position on the matter and reflects his credibility as a businessperson.
In closing, it is strongly advisable to avoid this dealership at all costs. This matter will end up costing our company a great deal of money and we have been left "take the fall", due to the malicious acts performed by Mr. McCarville with respect to complete misrepresentation involving the accident history. Had South London Infiniti Nissan disclosed the prior accident history, which was fully within their power to obtain, we would have never purchased this vehicle. It has been nothing but a nightmare that seems to never end!
In fact, we originally test drove and planned to purhcase a brand new 2006 model until we were induced to purchase the pre-owned as it was essentially the same car! Stay far, far away, these people will take you for all you have - especially if they know you have it.
To date, our legal counsel is still working on the matter and costs are escalating everyday!
Persons of Interest:
Mark McCarville, Dealer Principal, South London Infiniti Nissan Inc.
Bill Francis, employee, South London Infiniti Nissan Inc.
Bonnie Boyd, employee, Nissan-Infiniti Canada
Chelsea Wakefield, Warranty Administrator, South London Infiniti Nissan Inc.
Kathy Learn, Service Manager, Guelph Nissan
Contact Information:
South London Infiniti Nissan Inc.
1055 Wharncliffe Road South
London, Ontario
(519)-685-5497
Guelph Nissan
805 Woodlawn Road West
Guelph, Ontario
(519)-822-9200
Corporate client
London, Ontario
Canada
The vehicle was sold to us with approximately 43,000 km on it and during the initial purchase period, we report that we had no problems with the vehicle until early August 2006, at which time we returned the vehicle to South London Infiniti Nissan due to paint flaking off the drivers side of the rear bumper. Adam Krawczuk, a sales representative, inspected the bumper and obtained management authorization to paint the rear bumper free of charge. I personally visited the body shop while the bumper was being repainted and they advised me that the reason it started flaking in the first place was because the bumper had been replaced with a non-OEM bumper that was not primed before being painted. We also then discovered that vital stickers, namely, the drivers door vehicle information sticker that includes gross vehicle weight, tire size and pressure, was missing along the side-airbag warning sticker. The drivers door appeared to "stick out" slightly from the contour of the car. We contacted Mr. McCarville to address whether the vehicle was in a prior accident and to address other concerns; his response was "no".
In late August 2006, we brought the car in for a window leak, a clutch rattle and squealing coming from the rear wheels. None of the issues were resolved on this visit although they did install a new window regulator to attempt to resolve the window leak issue.
In mid-October 2006, we reported a problem with the manual transmission in the vehicle, due to a grinding noise in 3rd gear while engaging. The vehicle was brought to South London Infiniti Nissan and the transmission was subsequently replaced due to a fault. We received the vehicle back with the new transmission and everything appeared to be OK. Furthermore, we also made the dealer aware of irregular wear of the passenger side leather seat. No action was taken as staff at South London Infiniti Nissan claimed it was normal. Approximately a week later, we returned the vehicle to the dealer due to a clunking noise coming from the front suspension. A technician brought the vehicle into the service bay and tightened components of the suspension. No invoice or work order was opened for this. We report no further problems at that time.
In January 2007, the vehicle was brought in for service for numerous issues, none of which were taken care of. Furthermore, Chelsea Wakefield, Warranty Administrator, advised our VP that because the car was being driven by someone who is younger, they feel that it has put more wear and tear on the car as a result. When asked why the vehicle has had so many faults, Ms. Wakefield responded, Because G35 Coupes get driven hard by young guys with rich fathers who have nothing better to spend their money on When asked to repeat herself, Ms. Wakefield remained silent. This unethical behavior was pointed out to Bill Francis, Service Manager, Mark McCarville, Dealer Principal all of South London Infiniti Nissan. Furthermore, Bonnie Boyd, of Nissan-Infiniti Head Office was made aware of this; the issue was subsequently brushed off by each individual named above.
In mid-February 2007, the vehicle had its 6-disc in dash CD player replaced under warranty due to a fault. We reported no problems initially after the replacement unit was installed.
In March 2007, we contacted Nissan-Infiniti Canada, to get a District Manager to look at the items on the vehicle, as we felt they were not being addressed properly by the staff at South London Infiniti Nissan. After a great deal of time, Bonnie Boyd, of Infiniti Canada, contacted us and arrangements were made to meet with her at the dealership. We had also spoken to Mark McCarville, who is the dealer principal and he was aware of the situation.
In April 2007, we met with Bonnie Boyd from Infiniti Canada, at which time we expressed our concerns about the vehicle and allowed her to inspect the vehicle in person. It was determined at that time Nissan-Infiniti would be replacing the components related to the clunking noise in the suspension and also covering half the cost of repairing the leather seat that wore irregularly on the passenger side.
In approximately May 2007, the dealer replaced the front compression rods which are essentially stabilizer bars for the suspension system, under warranty only as a result of authorization from Infiniti Canada.
In early September 2007, we notified South London Infiniti Nissan of an issue with the vehicle, whereas it was consuming excessive amounts of oil between oil changes. A service appointment was made with South London Infiniti Nissan.
Shortly thereafter, Nancy Drummond of the Service Department contacted Matt Greenaway and advised him that she had spoke to Bill Francis, Operations Manager of South London Infiniti Nissan regarding the appointment and was told to advise us that the vehicle is out of warranty and all charges would be at our expense. The vehicle had roughly 105,000 KM on it at that time, although the original warranty contract book states that the power train is covered until 110,000 km or Jan 31, 2008, whichever comes first. We advised that we would be in touch with the dealer principal, Mr. McCarville, to discuss the matter.
The VP of Operations for our company left two voicemail messages for Mr. McCarville with no returned calls for many days. When we contacted Mr. McCarville again, he was available and the concerns about the warranty not being honoured were brought up. Mr. McCarville failed to address the issues and became very irate, using foul language near the end of the conversation. He advised that the vehicle was not allowed at South London Infiniti Nissan and stated we are not to return to the dealership ever again. He further stated that we can take our vehicle to another dealer, although never specified where the dealers were or gave contact details. He then slammed the phone down and ended the conversation. He was uncooperative with Better Business Bureau and even stated "In regards to the above case number, its time we stop wasting everybody's time. I am not prepared to do anything more for this customer, I wish that I would of done less".
Another member of senior management on behalf of the Company was informed about the incident and proceeded to contact Mr. McCarville to find out why he had been so rude and turned away the vehicle for service. Mr. McCarville denied becoming irate and reiterated that the vehicle was not welcome at their dealership and offered no further assistance.
In September 2007, a service appointment was booked with Kathy Learn, Service Manager at Guelph Nissan, to diagnose the situation with the oil consumption problem. Guelph Nissan verified the vehicle was within warranty and honoured it accordingly. Guelph Nissan advised us that in order to proceed with an oil consumption test, we must first pay for an oil change to begin. We authorized the work and they told us to come back every 1,000 km for a reading to check the oil level. This was to happen for the next 3,000-4,000 km.
The vehicle was returned about 1,100 km later, which the service advisor said was fine, as we had attempted to get the vehicle to them earlier; however, Guelph Nissan was booked with appointments. When we returned for the checkup, the oil level was down 1.6L, which the advisor said was excessive.
We were told to return in another 1,000 km. We were told not to add any oil during the process, as the results would not be accurate.
On September 22, 2007, while en route to Guelph Nissan mid-day, while approaching Exit 250, on Highway 401 East, the vehicle cabin began to fill with smoke, while the sound of flying metal objects, bouncing off the undercarriage of the car lingered in the background, the sound of an explosion occurred, which ended up being a thee-inch hole in the engine block as later diagnosed by Guelph Nissan. The highway was extremely busy at the time of the explosion. Once the situation was under control, we contacted the Service Department at Guelph Nissan and told them what had happened. They sent a flatbed tow truck from Guelph, which arrived about an hour after the incident. Ontario Provincial Police attended the scene as the flatbed arrived at the roadside. The company incurred out-of-pocket expenses as a result of the failure and was not reimbursed as per the warranty guide.
We were contacted on September 24, 2007, by Kathy Learn of Guelph Nissan and told that there was a three inch hole in the engine block. Ms. Learn further stated that the engine was completely seized and no oil was present in the motor. Guelph Nissan obtained approval from Nissan-Infiniti and a new engine was installed one week later. While the vehicle was at Guelph Nissan, they further stated to us that the air conditioning was not working after the new engine was installed and when we told them that we would take care of the air conditioning problem locally, they later said, the air conditioning started working on its own again.
We received numerous calls from the Service Department at Guelph Nissan, advising us that the car was running, although the Service Engine Soon light was on. We were later told by Kathy Learn, that it was a result of a tooth that had not been installed in the clutch properly. The problem was corrected and we picked the vehicle up from Guelph Nissan on October 10, 2007. While returning to London, the Service Engine Soon light illuminated on the instrument cluster. Once again we contacted Guelph Nissan the next day and was told to bring the vehicle back within a week or so for inspection.
Within a few days the engine light turned off on its own and we advised Kathy Learn at Guelph Nissan, who acknowledged. Within three days of having the vehicle back we began to have problems whereas the vehicle would not always start, which has left various members of our organization stranded in numerous locations. Guelph Nissan has since become very difficult to deal with and claiming all the items not functioning on the vehicle are simply not covered. We now have a vehicle that we cannot use at this point. It was later determined that the battery required replacement almost directly after the engine explosion incident.
When we inspected the engine bay on the vehicle since the new engine was installed, it was discovered that various wires and electrical boxes were hanging throughout the engine bay.
It was discovered through investigations involving our legal counsel that South London Infiniti Nissan represented the vehicle as accident free, as per NO disclosure on the bill of sale, as required and industry practice to do so and the repeated claims that were made that the vehicle was not in an accident. Well, this simply was not the case. It turns out that the vehicle had been in at LEAST 1 prior accident, in July 2005, totalling $7,000 in damage. According to CarFax, the costs were associated with a rear impact, involving the left tail light and rear bumper. This does not explain the stickers missing in the drivers door pillar and door sticking out from the body. We strongly believe that the vehicle was in another accident and repaired in an "underground shop". We are still investigating.
South London Infiniti Nissan was sent a Demand Letter from our legal counsel; Nissan Infiniti Canada was also CC'd a copy of this letter. It has been nearly a month (now Jan 13, 2008) since Mr. McCarville received the letter and has failed to respond. I think this clearly shows his position on the matter and reflects his credibility as a businessperson.
In closing, it is strongly advisable to avoid this dealership at all costs. This matter will end up costing our company a great deal of money and we have been left "take the fall", due to the malicious acts performed by Mr. McCarville with respect to complete misrepresentation involving the accident history. Had South London Infiniti Nissan disclosed the prior accident history, which was fully within their power to obtain, we would have never purchased this vehicle. It has been nothing but a nightmare that seems to never end!
In fact, we originally test drove and planned to purhcase a brand new 2006 model until we were induced to purchase the pre-owned as it was essentially the same car! Stay far, far away, these people will take you for all you have - especially if they know you have it.
To date, our legal counsel is still working on the matter and costs are escalating everyday!
Persons of Interest:
Mark McCarville, Dealer Principal, South London Infiniti Nissan Inc.
Bill Francis, employee, South London Infiniti Nissan Inc.
Bonnie Boyd, employee, Nissan-Infiniti Canada
Chelsea Wakefield, Warranty Administrator, South London Infiniti Nissan Inc.
Kathy Learn, Service Manager, Guelph Nissan
Contact Information:
South London Infiniti Nissan Inc.
1055 Wharncliffe Road South
London, Ontario
(519)-685-5497
Guelph Nissan
805 Woodlawn Road West
Guelph, Ontario
(519)-822-9200
Corporate client
London, Ontario
Canada
3 Updates & Rebuttals
Ladylawz
London,Ontario,
Canada
Misrepresented
#2UPDATE Employee
Tue, January 22, 2008
Please note that I do only speak on my own behalf as I feel I am grossly misrepresented by Mr. G---. I do not have any issues with the company he works for which does happen to be the owner of the vehicle. I have personally only and always dealt with Mr. Gr---- and never "the company." I have read your entire report and am only going to submit comments on issues involving myself and Mr. G----. I did not use the word prematurely when it came to seat leather being worn. I used only the word worn. And again I took the time to properly document the worn seats, to file a claim with Nissan Canada and await their decision. I had absolutely no say in that matter as I said before there are certain things that are above me. I was never told by Bonnie Boyd about the deal when it came to the leather seats. I was informed of the deal to repair the squeaking noises which to my understanding was only the compression rods. After repairing those Mat did ask me about the squeak in the rear about which I was unaware. I tried several times with Mat, not the company, to take care of this issue. As for witnesses present at the time of my taking photos of the leather seats he needs to get his facts straight. What I did in fact ask Mr. G--- is if he knew the previous owner as many young drivers do not take care of things like leather seats. I did not ever refer to them as 'young kids with rich fathers who have nothing better to do'. I would also like to advise you that this in no way reflected Mr. G--- as I had no problems at all and did not mind him as a customer. I also considered him to be one of the people who did maintain his vehicle. Furthermore I am extremely frustrated because I try my best everyday in my job and always fought for the customer. Even when I thought that warranty would likely say no I still left that decision completely up to them. When it comes to the issues you would like to be addressed, I cannot comment as I have absolutely nothing to do with those issues listed in your update. I cannot speak for any other employees at South London Infiniti Nissan. I would like to let everyone know that you may have issues with the dealership and certain people there but I feel extremely frustrated that you feel the need to bring me into this when it really doesn't have anything to do with me. I am still very disappointed in Mr. Greenaway as he may have hard feelings against South London Infiniti Nissan but I thought I did my best for him and again feel as though I have been slapped in the face for all my hard work!!!!! Also 'in my job I have seen people treated unfairly' that again is only my opinion. Each human being would go about things differently than anyone else. There are some things that I would do differently, not speaking directly about Mr. G----, but then again there are things that I have done in my own life that again I would also do differently. Please Mat have some sense here and leave me out of this. I never had issues with you until I read this report and couldn't believe you would say such negative things about me. I know you are going to do what you feel is necessary but I think you could go ahead without bringing me into this any further...it would be greatly appreciated! And once again just for 'the company' anything written above is a matter of my opinion only. Everyone is entitled to an opinion and freedom of speach... 'Further, I agree that by posting this report/rebuttal that the State of Arizona has exclusive jurisdiction over any disputes arising out of this posting.'
Corporate client
london,Ontario,
Canada
update
#3Author of original report
Tue, January 22, 2008
Take notice, the vehicle in question is not privately owned; it is a company vehicle, registered to a Canadian corporation. Take notice, that this shall serve as a formal reply on behalf of the Corporation. Take notice, that all the information contained in the original report, as per the findings of the company, legal counsel and associated investigators is both valid and factual. The response by the "Employee" shown above does in fact appear to be the work of Ms. Chelsea Wakefield, a Warranty Administrator at South London Infiniti Nissan. She represents herself only, as she has no signing authority or ability to bind South London Infiniti Nissan. Take note, Ms. Wakefield is an "employee" of the selling dealer in question. Ms. Wakefield indicates she has not read the entire report above, if this is the case, it is strongly suggested to review it completely before replying with such outlandish statements that were made. Ms. Wakfield does bring up a valid point, the leather seats did wear our prematurely and the bolsters which keep the individuals in the vehicle from sliding out of their seats crumbled and fell apart. Infiniti-Nissan was informed of the issue, detailed photos taken and sent for authorization by the Warranty division. Our request for repair/replacement was declined by Infiniti-Nissan after numerous attempts. The Corporation does give credit to South London Infiniti Nissan with respect to this matter. However, it should be noted that as per above, Bonnie Boyd of Infiniti-Nissan did agree to cover half of the cost of repair of this defect, although, this was not done as promised. The Corporation does have a witness who was present when Ms. Wakfield made the remarks about the Vice-President of the company. They have agreed to testify if required. Take note, only the Ms. Wakefield, the Vice-President and associate were present when the remarks were made while taking photos of the leather seats at South London Infiniti Nissan. Ms. Wakefield further states that "...in my job I have seen people who have been unfairly treated..."; this merely shows that the dealership does treat people unfairly. Again, thank you Ms. Wakeifeld for confirming what we stated originally in the above report. Further, the Corporation's point of contact for service at South London Infiniti Nissan, as per its most recent vendor database listing, is Chelsea Wakfield (Warranty Administrator) 519-685-5497, therefore, the Corporation used what information it had on file to arrange service. If this was unsatisfactory, Ms. Wakefield should have advised a member of management at the Corporation. The Corporation is not responsible for any inability on South London Infiniti Nissan' to arrange service appointments on the dates requested. This is quite frankly irrelevant to this entire situation. Moreover, Ms. Wakefield makes reference again to the Vice-President and his whereabouts, vehicle being driven and other irrelevant frivilous details; this has no relevance to the issue at hand. Furthermore, Ms. Wakfield is now in breach of privacy laws, which prevent her from disclosing information related to incidents' such as this, from her workplace. Ms. Wakfield can expect legal correspondence in short order. During the entire time we have dealt with this dealer, questions are avoided, employees are evasive and it is reflected above as per the remarks made by Ms. Wakfield. Address the real issues at hand... -the non-disclosure of an accident the vehicle sustained prior to purchase as per the original report; -the engine exploding; -turning away the Corporation and its' employees for service (Breach of Contact, Breach of Warranty); -the malicious behaviour demonstrated by the dealer and its' staff; In closing, the Board of Directors of the Corporation has an overwhelming amount of evidence and can prove the allegations shown above. South London Infiniti Nissan continues to avoid questions and can not provide evidence to prove otherwise. It is advisable to check the other "Ripoffreport.com" report pertaining to the same type of evasive behaviour. We encourge you review it. Govern yourself accordingly, The Board of Directors
Ladylawz
London,Ontario,
Canada
Mat Greenaway - Story Teller
#4UPDATE Employee
Tue, January 22, 2008
Dear Mr. Greenaway, I would really appreciate that if you are going to post anything at all with my name enclosed that you do also include the truth. I did not read your entire article as I have much better things to do with my time but I did however read the section you wrote about me. I did absolutely everything in my power to get as many things fixed as possible for you only to be slapped in the face with your untrue telling of the story! I would like to let you know that as a Warranty Administrator at the dealership level there is only so far I can go myself. I went above and beyond the dealership to get you the assistance you seeked. I contacted the warranty department in Toronto several times on your behalf and pleaded your case only to be told that it was not a warrantable defect. I am of course especially speaking about your worn out leather seats! Now this comment about young people with rich fathers is something that is totally manufactured. Being a young person myself, actually I believe I am the same age as you, I would in no way descriminate against you because you are a young person with a rich father! I must tell you that in my job I have seen people who have been unfairly treated and you certainly are not one of them. After your meeting with Bonnie Boyd, with whom I had been in contact with the entire time I had been dealing with you, you missed several scheduled appointments at the dealership. I also wonder why you would speak so negatively about me yet ask to speak to me everytime including to book appointments, when we do employ someone who's specific job is to book all the appointments. I also wonder when you are moving to Florida to head up that portion of your father's company. Oh and also are you still driving that G35? The one that you were supposedly selling in October of 2006? The very same one you had us replace the transmission right away because the people who were test driving this car, who were considering purchasing this car were a little set back by the growling transmission? I ask everone who reads Mr. Greenaway's complaint that you take it with a grain of salt as he is the best story teller I have ever met!
