David D
Seattle,#2UPDATE Employee
Fri, November 07, 2008
My name is Dave and I am The Service Manager of South West Plumbing. I am responding to the comments made by Mark about South West Plumbing. First let me say that I am not aware of anyone named Mark that used to work here. I suspect that either the name is not correct or that he never did work here. Mark states that we ask if the customer has a coupon. If you have ever called our office you will find this to be untrue. If a customer states that he or she has a coupon we do inform the plumber so that he is sure to ask for it. This is done for several reasons. One reason is to track our marketing and the other is to save the customer money. Our plumbers use a price guide to determine the cost of each job. They are not allowed to increase the prices above the stated price. In fact most of the time we encourage our customers to find a coupon while we are onsite. Our coupons can be found in most phone books and online as well. We always quote the complete job before we start so that our customers are well informed of what we propose and the various options that they have. We offer a senior discount to anyone that asks. We even have the Senior Discount logo on our trucks for all to see. We encourage all of our customers to compare what we offer to what others are offering. In fact our plumbers ask seniors if they would like to consult with a friend or relative before they commit to getting a service performed. In his comments Mark says that we insist on replacing a drain line instead of snaking. This is simply not true. If a customer complains that the drain has given them problems for a long time we do offer replacement as an option along with snaking. Many times we come across an older home that was plumbed with galvanized pipes and many years later the homeowner added a disposer. All disposers are meant to be operated with modern plumbing. The older plumbing cannot handle the waste from the disposer and the customer ends up with a clog several times a year. Many companies see this as a repeat customer that they can milk for years to come. They simply tell the customer that they can clear their line and plan on coming back year after year. I don't know about you but I would prefer to get a problem solved the first time and not go through the same ordeal time and time again. As far as goals, every successful person sets goal for themselves. Goals are a positive experience and allow individuals to reach and exceed their potential. Show me a man with out a goal and I will show you a loser. For the record: South West Plumbing has a drug policy and each employee agrees to consent to a drug test. We also provide drug counseling and rehabilitation should any employee test positive. We care about people, customers and employees alike. In addition South West Plumbing screen applicants for criminal background and would never employ anyone that was a danger to society. Safety is of the utmost importance at South West Plumbing. Our record with the Department of Labor and industries is among the best in the country. We care about our people and provide the best safety equipment and training available. We help well over 10,000 people a year with their plumbing and heating problems and we are proud to serve Seattle and the entire Puget Sound area I welcome anyone to contact me to discuss any of these issues. . Our Phone Number is 206-932-1777.