- Report: #1322693
Complaint Review: Southbay Expressway - San Diego California
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Author Not Confirmed
Why?
Southbay Expressway
1129 La Media Rd. San Diego, 92154 California, USA
Phone:
619-661-7070
Web:
www.the125.com
Categories:
Business Rating:
(0)
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Southbay Expressway SBX the125 Keeping customer's money AFTER acct. closed San Diego California
So... I open an account with this "company" , which takes your money up front, so it can be deducted every time you use their road, via transponder, with the promise (false!) you can "manage" your account online...which is virtually IMPOSSIBLE to do, nor by iPhone (Customer service informed me "it isn't compatible")(in this day and age?!?) so, I tried laptop (wrong again! Apparently, laptops aren't compatible with their site either, which is so peculiar, since I could open my account (and they immediately took my money!) with my iPhone...mm So, fed up with the "service", I send back the transponder with a WRITTEN notice of closure of said account, and asking to be refunded the second payment, which they, of course, took, and that very same day.
Today, I receive an email responding to my account closure (AND tracking: transponder was received) stating they will refund my money in FOUR to SIX weeks, "if I don't have charges pending" Is this a joke?!? I returned the transponder the same day they took the second payment!!!(per agreement, if your account falls under 10 dollars, they will take more money.... ) So... No transponder, and No money?!?! Does it takes WEEKS for them to check some pictures on the Internet, and the account?!? These people are just SCAMMERS, who will hold on to your money for as long as they can!!!! No wonder nobody uses that road, and I will make sure to spread the word!! This is NOT fair to "customers"?!?)or should I say VICTIMS...??
