- Report: #1090927
Complaint Review: SOUTHWEST INDIAN FOUNDATION - Gallup New Mexico
-
Author Not Confirmed
Why?
SOUTHWEST INDIAN FOUNDATION
100 West Coal Avenue G Gallup, 87301 New Mexico, USA
Phone:
(505) 863-2837
Web:
http://www.southwestindian.com/service/contact.cfm
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
SOUTHWEST INDIAN FOUNDATION FRAUD!!! WILL TAKE YOUR MONEY AND THEN WILL NOT GIVE YOU TRACKIING Gallup New Mexico
This company is HORRIBLE! do not order from them! I placed an order on Oct 5th and never received tracking, then they sent me 3 different emails with 3 different order number for the same order. I got nervous as the money had come out of my account. So I called them and inquired why I had 3 different order numbers for the same order and why I have not received tracking. They told me that they only accept orders at this number and that I would have to call Corporate for my tracking! REALLY? I called corporate and they said that tracking was not working I asked to speak to a supervisor and they told me he was on lunch for the next 3 hours! I told them to cancel my order and they started YELLING AT ME and saying they would not cancel the order until they got the merchandise back! What! you dont know where the order is neither do I becuase I have not received tracking. I asked the rep to email me tracking and he said that it would take 10 minutes for me to get the email and he did not want to wait that long!
I made is lazy but stay on the phone with me and then when I finally received tracking it stated on Oct 9th tracking showed delivered in 2012! These people are pure idiots! I demanded my money back and they started YELLING AT ME! DONT ORDER FROM THIS COMPANY THEY ARE EVIL! I have filed a dispute with my bank and will NEVER TRY THEM AGAIN!
5 Updates & Rebuttals
gody
jacksonille,Florida,
USA
high prices
#2Consumer Comment
Tue, August 01, 2017
i was looking at a t shirt item#10417, they wanted $24.00 plus $8.50 for shipping and handling. i ordered the same t shirt from all poster.com for $18.70 with free shipping through walmart online. this company is price gouging you for cheap chinese made junk, that you can find online for way less. don't order nothing from them!
Rob
SANTA FE,New Mexico,
USA
Great Organization
#3Consumer Comment
Thu, January 26, 2017
I have placed numerous orders with this company. I have returned a few items and received replacements or credits on my charge card. The only error I've ever experienced with them was receiving two replacements for one that I returned for being the wrong size. When I called the company to find out how to return one item of the two received, I was told to keep it as a gift. Everyone I spoke with over the years was polite and helped me better than most companies with whom I've done business. I will continue purchasing from them.
kathy
Clinton Township,Michigan,
USA
southwest indian foundation
#4General Comment
Fri, December 04, 2015
I am so surprised to see any complaints about this organization. I have ordered multiple times from their catalog and have had no problems whatsoever. I have had to do returns a time or 2, with no problems. I have spoken to people on the telephone and they have been very helpful and gracious. I would highly recommend using this company and their catalog. Wonderful merhandise and the hand-crafted items are superb! Thank you southwest indian foundation. Also, what a great way to provide support and income to the people we do our best to keep down in the mud. Food, clothing, money for stoves....good karma for taking everything away from them!!!!
Sierra
Sacramento,California,
Excellent Company
#5General Comment
Sat, May 10, 2014
I have placed many orders with Southwest Indian Foundation over past 14 years and have never had a single reason to complain about anything. In fact I just received another order today from Southwest Indian Foundation, delivered by UPS, books and CD's, as well as an order for a White Cloud Kachina I received promptly two weeks ago. They are a worthy foundation, supporting Native American artists and providing needed services to their community. All merchandise I've received has been of excellent quality. The complaint I just read doesn't sound the least bit legitimate to me - my experience with Southwest Indian Foundation customer service has always been highly satisfactory - one on one, with courteous representatives who were friendly, helpful and responsive. They do business with loyal customers all over the world - read the testimonials. They are highly respected for their charitable work too. Do not hesitate to order from them - you'll be glad you did.
defender
HINESBURG,Vermont,
southwest indian foundation is AOK
#6Consumer Comment
Sun, December 29, 2013
I have ordered many times from this company and have always received my goods rapidly and in good condition. When I have called to enquire about an item before purchase, they have been unfailingly polite and helpful. I buy Native American art directly when ever I travel in the SW and I find that this company's prices are fair and their selection broad. Further, a large part of their profits go to help the severely economically depressed Native American community. I strongly recommend them.
