- Report: #1061805
Complaint Review: Sovereign Bank - East Boston Massachusetts
Reported By:
East Bostonbranch -
East Boston, Massachusetts,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sovereign Bank
Meridian street East Boston, 02128 Massachusetts, USA
Web:
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Sovereign Bank Soverign Bank stole money that could've been used to feed my kids East Boston Massachusetts
TO everyone who reads this post- Soverign Bank just ripped me off over $500. I went to the bank and selected one of their options which they try to convince you today and afterwards they claim that their system is not working....so this option was "opt out" I went to the branch in East Boston and the rude banker who helped me did not do what I asked for, instead of placing the feature that does not allow your card to work if your have enough in your account, she opted me in which means my card would regardless...even though that's not what I asked for. So when I got charged overdraft fee I went to that same brach in East Boston and asked what is going on? the banker who was not the sam person that made this mistake showed me in the screen that it says "opt in" and she seemed pretty confused. She assured me that she will find out how it happened and call me back.
GUESS what she said when she called back? She claimed that someone had called the call center and asked to switch from opt out (which means to deny my card access if I don't have enough money in my account) to opt in ( the opposit of opt out). I said well if that is true, then, whoever answered from the call center failed to identify the identity of the caller-if what they said was true and 2) I said I need to listen to the phone call. They said that I will receive the recording via mail BUT it never happened.
The next day I called the call center and they said that ACTUALLY I was never opt out but I was opt in when I went to the branch-the same day that I went to opt out. WHICH means that the banker in East boston made up the whole story about someone calling and pretending to be me. So I ended up paying that fee and what is even more frustrating after realizing what they had done they kept mailing me Wrong confirmation letters saying that my changes were successfully made to opt in which I NEVER DID--I guess they did that after the fact so that they can use it as evidence in case of a legal matter. I feel scammed while watching these thiefs plan and play their game. What happened in the world? there is no more justice? But you know I will fight until the end to put these thugs in their place!!! Oh and if you get ripped off don't try to contact higher management becasue they will not do anything, they cover up for each other.
