Complaint Review: SOVEREIGN BANK - Plainville Massachusetts

 I never read anywhere in any of my "pamphlets" that the bank could steal money out of my personal acct. to pay for overdraft fees on my business acct. and no they are not linked for overdraft protection anymore. They used to be but when an unauthorized charge overdrew my acct. they bounced the charge then accepted the charge and charged me 35. for the bounce and 35. for the overdraft even though they took the money out of my personal acct.

When I signed up for my accts. it never said anywhere that I couldn't post date checks. I have never been able to cash a postdated check from the Government at this bank and to be fair any other bank, but when I sent out payments early and post dated them ( because I was on a payment schedule) I made the mistake of assuming (like in other States) they would not be able to cash them weeks early. I know it was a mistake on my part, but the bank was not that understanding telling me it was common knowledge that you can't post date checks and by the time I found out I had over 150.00 in overdraft fees. Common knowledge? I have had a checking acct. for 25 years and have post dated a lot of checks and never had a problem.

The bank would not give an inch even though the money was deposited before the checks should have been cashed, but now they have committed theft and my other acct. will be overdrawn. This bank sucks now that Santander owns it. Can't wait for my day in court.   

FILE A COMPLAINT AGAINST THIS BANK! If anyone is having ANY problems with Soveriegn Bank and need to file a complaint against them please do so. They state that there is no place to file a complaint but there is. Massachusetts does not have jurisdiction over this crooked banking institution so they forward your complaints to the right people. I am submitting that information in this post for all who need it. Office of Thrift Supervision Department of the Treasury 10 Exchange Place, 18th Floor Jersey City, NJ 07302 1-800-253-2181 Office Of Thrift Supervision Harborside Financial Center Plaza Five, Suite 1600 Jersey City, NJ 07311 Fax# 201-413-7541 The fax number is for written signed complaints. Good Luck

This bank definately rips off their customers for money and I dont care what the employee's say! This bank charges your account AFTER the account is closed and then bill you astronomical fees. I closed my account with this bank because I got sick and tired of them ripping me off for my money. Then they have transactions on the account AFTER it is closed. Then they tell you there is no where you can complain! There is! I am filing a complaint against them with the state and federal government. Anyone who has had problems with this bank I encourage you to do the same. We should all get together and file a class action lawsuit against them. Get in touch with other via this site and file a lawsuit against this company. They definately have some illegal practices going on here.

how do you expect us to send the notices overnight !!!!! can you imagine how much that would cost us to overnight every overdrawn customer there od notices overnight of course you didn't get the notice till a week later its the mail time we can't control that , but you should have known before a week later when you recieved the notices that your acct was od . i apologize for sovereign if you were given bad customer service by someone within this company, red carpet service is not just for the rich we pay out five dollars to anyone who was not treated with our red carpet gaurentees , check it out SOVEREIGN BANK RED CARPET GUARANTEES We Guarantee That We Will: Wait on you within 5 minutes of your arrival in our Express Teller line, where available; otherwise in our lobby teller line. Greet you in a professional and courteous manner and thank you for your business. Return your telephone call or the e-mail you sent to [email protected] on the same business day, if received by 3:00 PM EST. Provide accurate account statements that will be mailed not more than 7 business days after your statement cutoff date. Always have our ATMs available, except during routine servicing. Ensure that our Contact Center Representatives are available 24 hours a day, 7 days a week at 1-877-SOV-BANK (1-877-768-2265). Have our Contact Center Representatives answer your calls promptly. Resolve all customer complaints within 3 business days. Be available to meet your banking needs at your convenience. Assign a Community Banking Manager or Business Banking Representative to our Small Business Customers. Consumer Lending Group Originations We will provide an answer on your loan request within 1 business day. Your loan documents will be accurate and delivered on time for your closing. Your loan closing will be scheduled at your convenience. Servicing We will resolve your loan research request within 3 business days. Mortgage Banking Group Originations We will make a decision on your loan request within 10 business days of receiving your completed application package. We will deliver your loan papers on time to the closing agent for your scheduled settlement. We will ensure that our loan officers will be available at your convenience. We will schedule your settlement at your convenience. Servicing We will pay your real estate taxes and homeowners insurance premium from your escrow account on time. We will resolve your complaint in 3 business days. We will provide you with accurate mortgage statements. Our Mortgage Servicing Agents will answer your calls promptly. Operations and Automation ATMs ATMs will be clean and well lit. Research/Records We will have your statement copies or check copies in the mail within 2 business days of your request. NetBanking Our NetBanking Agents will answer your calls promptly. If we don't meet these standards, we will give you $5 by crediting your account or mailing you a check*. * Program only applies to customers with an account at Sovereign Bank. Payments will be in the form of a $5.00 credit to your deposit account. If you only have a loan with us, we will mail you a check.

I wrote the original complaint and forgot some important details. Not only does Sovereign deduct $25.00 from your bank account for checks that you write, knowing that the money is there, AND, cash checks after you've CLOSED out your account, and keep threatening to close an account that was closed weeks before (and they don't have a problem!?) - they also deduct each $25.00 charge immediately, but neglect to inform you until a week later by mail. Does anyone see what kind of havoc this could cause with your account? Like BOUNCED CHECKS?! Do they care? Absolutely not! This seems to be there way of making up for the low interest rates, and getting rid of any customer that does not keep a high balance sitting in their account! Why should they be bothered with people that they cannot make a lot of money off of? They make it very clear that they will NOT be bothered with you. Their "Red Carpet Service" (LOL)is for the rich only, not for anyone who is going through a time of living paycheck to paycheck.

i am an employee of sovereign and being in customer service i see these types of situations all the time ,the phamphlets you are given and sign for when you open the account are very important , every fee you have mentioned is discloseed in those pamphlets -personal deposit acct agreement and funds availabilty , i can't stress emough to any banking customer no matter what bank you bank with READ THE PAMPHLETS ITS ALL IN THERE