- Report: #242079
Complaint Review: Spacebags - Alabama
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Spacebags
www.spacebag.com Alabama, U.S.A.
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Spacebags spacebag ripoff, do not work, customer disservice Internet
I recently ordered a very large quantity of space bags. I thought this would be a perfect way to keep bedding, clothes, etc. from damage while in storage.
To my chagrin, about 1/3 of the bags did not work. They will not stay flattened. Air gets inside and they lose compression. Thinking that the bags possibly could have been overstuffed, my husband and I removed most of the items and tried vacuuming the air out again. None of the bags stayed deflated.
I notified a Spacebag representative from the phone number on the website and was told to cut the Spacebag emblem out of each of the bags and mail them back with a letter of explanation for a refund. What?? I have to use my money to pay for postage and then wait while the request is being processed for a product that was defective from the beginning? I don't think so.
Instead, I will put my time where it is most useful. By posting to consumer websites, I will let others know of the unsatisfactory service and poor quality of merchandise that I received.
It is disheartening when a call is made to customer service to try to fix a problem and the problem is ignored. I call this customer disservice.
PS - Please note that since the call to Spacebags, the count is now up to over 50% of the bags not working.
Debbie
Hanson, Kentucky
U.S.A.
To my chagrin, about 1/3 of the bags did not work. They will not stay flattened. Air gets inside and they lose compression. Thinking that the bags possibly could have been overstuffed, my husband and I removed most of the items and tried vacuuming the air out again. None of the bags stayed deflated.
I notified a Spacebag representative from the phone number on the website and was told to cut the Spacebag emblem out of each of the bags and mail them back with a letter of explanation for a refund. What?? I have to use my money to pay for postage and then wait while the request is being processed for a product that was defective from the beginning? I don't think so.
Instead, I will put my time where it is most useful. By posting to consumer websites, I will let others know of the unsatisfactory service and poor quality of merchandise that I received.
It is disheartening when a call is made to customer service to try to fix a problem and the problem is ignored. I call this customer disservice.
PS - Please note that since the call to Spacebags, the count is now up to over 50% of the bags not working.
Debbie
Hanson, Kentucky
U.S.A.
1 Updates & Rebuttals
Steve [Not A Lawyer]
Bradenton,Florida,
U.S.A.
Debbie is absolutely correst. I suggest you avoid SpaceBag.
#2Consumer Suggestion
Tue, April 03, 2007
Debbie, I had the exact same issue with them, and I too bought a large quantity. About 10% stayed compressed, while all of the others did not. I must say that I got the same refund offer from them, and that they acted on it promptly, no questions asked. The MUST know there is a problem with their product. From what I observed, the slide locking mechanism leaks. It is just too fine and not strong enough. The ziplock feature needs to be much thicker and deeper and wider for more strength. The commercial is definitely misleading at the least, if not totally fraudulent. It is absolutely impossible for anyone to seal one of those bags as they demonstrate on TV and have it actually stay sealed. AVOID Space Bags. Hint: Another manufacturer makes very large HEAVY DUTY zip lock style bags that you can close all except a hole for the vacuum and then quicly close after all air is sucked out. This actually works BETTER than the SpaceBag! CHEAPER too!
