- Report: #225518
Complaint Review: Spider Weave - East Stroudsburg Pennsylvania
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Author Confirmed
Why?
Spider Weave
277 Prospect Street East Stroudsburg, 18301 Pennsylvania, U.S.A.
Phone:
570-424-3379
Web:
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SpiderWeave - Treblow Enterprises Refused to transfer a domain name when client left their hosting services, so domain name could be used with a new hosting service, therefore effectively shutting down a clients email services and web site. ripoff East Stroudsburg Pennsylvania
SpiderWeave.com is a hosting company located in East Stroudsburg, Pa., who refused to transfer a domain name when a client left their hosting services, so the domain name could be used with a new hosting service, therefore effectively shutting down a clients email services and web site. They listed themselves as the registrant which is illegal, administrative contact which should be the real owner of the domain, billing contact and technical contact, therefore not giving the client control of their domain name for which they paid for. SpiderWeave refused to change it, in a futile attempt to retin a customer against the customers wishes.
Lisa
Long Pond, Pennsylvania
U.S.A.
Lisa
Long Pond, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Spiderweave
East Stroudsburg,Pennsylvania,
U.S.A.
There is always 2 sides to any story
#2REBUTTAL Owner of company
Wed, July 09, 2008
This was a report give by a hosting Company "Domain Masters.net" SpiderWeave was a reseller for them and left to grow and get their own dedicated servers. When we left Rich Williams from Domain Masters refused to give any prepaid accounts a refunds even though they have a 30 day money back policy and a pro-rated close your account any time policy. He stated that all accounts for resellers were under a 1 year contract even if they are a month to month payment. We signed no contracts. We were owed over $800 but we felt the move was the best for us. Now that you know the back story let's get to the domain name explanation. Their client owed us for 4 years of domain registration which since they are a local business and in our quest to keep good with local business we did not shut the domain down until they wished to leave without paying. We sent 5 invoices and they refused to pay so we shut the domain off until we received payment. Once were received payment we released the domain.
