- Report: #622794
Complaint Review: Spirit Air - Internet
Reported By:
JCvP -
New Haven, Connecticut, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Spirit Air
Internet, United States of America
Phone:
Web:
spiritair.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Spirit Air Spirit Airlines Charged my credit card without permission or notification Internet
In July 2009 I joined the $9 Club of Spirit Air. A year later, one week ago, with no notification, my credit card was charged for $39.95. As soon as I saw the charge on my card, one week after the charge, I immediately cancelled, and was informed that there is no refund. Clearly this is a scheme to victimize people since I received email from Spirit Air several times per week and it would have been simple for them to notify me they were about to charge my credit card and give me a chance to cancel.
3 Updates & Rebuttals
Karl
Clovis,New Mexico,
U.S.A.
That Clarifies Things
#2Consumer Suggestion
Wed, September 29, 2010
Thanks for the clarification. Your response explains the $39.95. Fortunately I have no association with Spirit nor after reading numerous complaints do I have any intention of flying with them. I just wondered why you were compaining. Now I know.
JCvP
New Haven,Connecticut,
United States of America
Response to rebuttal
#3Author of original report
Tue, August 03, 2010
Q. Why was your credit card charged?
A. To pay for the renewal of a year's membership in this airline discount club run by Spirit Airlines. They provided no advance notice, no way to cancel the charge, and when I immediately cancelled the membership they dropped me immediately from the discount program and refused to refund any part of the charge.
Q. Did you buy a ticket somewhere?
A. No.
Q. What
is your complaint?
A. I should have been notified in advance of the charge and given a chance to decide whether to renew or not. Once I cancelled the membership, within a few days of the renewal, I should have received a refund.
Q. What does the $39.95 have to do with the $9 Club
whatever that is?
A. The Spirit Airlines $9 Club supposedly offers discounts, though highly restricted and essentially useless. The cost for a one-year membership is $39.95.
Q. Given the intemperate tone, was this rebuttal filed by someone with a business relationship to Spirit Airlines?
A. Could be.
Karl
Clovis,New Mexico,
U.S.A.
Inadequate ROR
#4Consumer Suggestion
Tue, August 03, 2010
Why was your credit card charged? Did you buy a ticket somewhere? What is your complaint? This is a totally inadequate report that tells the reader nothing. What does the $39.95 have to do with the $9 Club whatever that is? You might try redoing this complaint so that it makes sense.
