- Report: #1072983
Complaint Review: Spirit Airlines - LA California
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Spirit Airlines
LA, California, USA
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Spirit Airlines Completly terrible experiance Los Angeles California
I booked a flight for my wife and sister to go to Denver Co on Spirit Airlines. I arrived 35 min early. The man behind the counter said sorry there is nothing we can do. To which I replied is the plane here? Yes he said. So I said fine why don't I keep their luggage and just let them through its 35 min early and the plain is here and no one is inconvenienced and I ill just buy my family new clothes. To which he said no. I said I don't understand the plain is 200 yards away and there is nothing inconveniencing anyone by doing good customer service, to which he said there is nothing he can do. So I said ok how about a later flight, he said there is nothing today or tomorrow, you can fly out on Tuesday. I said Tuesday is 2 days from now... he said Sorry! Nothing we can do. I had to have my family their so I went down and paid for a flight at your competitors so that my family could arrive today because your company couldn't help in any way or at the bare minimum provide good customer service. I am now on hold for 1:20 min trying to get a supervisor on the phone and get resolution. I need some help here and with the customer service I have seen so far, it seems like your airline needs some to. I choose your company because it was the best price and then I got nickel and dimed to death on luggage and fees. When I went down to their competiors terminal, I had people trying to help all over the place. Now while still on hold, your company refuses to get a supervisor to take my call.It took over 2 hours on the phone just to get a supervisor to accpet my calls. This company needs some serious change.
2 Updates & Rebuttals
Schmoo
ventura,California,
I agree, But....
#2Author of original report
Mon, August 05, 2013
Yes I do agree with your statement but, 1) if no one is inconvienced, then rule number one is always take care of the customer. 2) what gives the airline the right to require check in 2 hours before the flight if you actually board 10 mins before you leave ? 3) Since the airlines in general are in the business of screwing customers and traditionaly having poor customer service isnt this excate situation an oppertunity to overcharge them ? I do agree with everything your saying, but customer service comes first even if your trying to get some one to eat a crap sandwhich, you at least dress it up first, dont just open wide and aim for penetration.
Robert
Irvine,California,
35 Minutes Early is....
#3Consumer Comment
Mon, August 05, 2013
...10 Minutes too late, and 85 minutes after you should have gotten there. You obviously have never flown before and don't understand the procedures.
It doesn't matter what airline you fly with but they all have "cut-off" times that if you arrive even ONE MINUTE after that time you can(and often are denied boarding). Yes you can find reports of this happening with other airlines as well.
YOU as the passenger is the person responsible for understanding these times. This is why any travel person you ask they will tell you that the recomended time to arrive at the airport is 2 hours before your flight if it is Domestic, and 3 hours before if it is International.
Now, with that said..yes Spirit is basically the "bottom of the barrel" when it comes to Cusotmer Service, and once you include all of their extra fees they often are not that much cheaper than other airlines. But unfortunatly you did purchase the tickets and you failed to get there in the appropriate amount of time.
