- Report: #1129089
Complaint Review: Spirit Airlines - Select State/Province
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Spirit Airlines
Select State/Province, USA
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Spirit Airlines ripoff baggage charges at Spirit Boston Logan Airport Massachusetts
I dropped my mother at Logan Airport in Boston, scheduled to flight on Spirit Airlines bound to Lauderdale, and continuing on an international flight to Brazil.
Upon arrival at the airport, The Spirit agent refused to check her in, instead asked to go back to a kiosk and check in there. As an international traveller, as per IATA regulations, she should have been entitled to 2 piece 72 lb bags each, instead we were chaged $ $150.00.
Spirit agent also said that their bagged allowance was not 72, instead 40 lbs, almost half of the int'l passanger's allowed weight, they also changed on top of that an additional fee of $ 50.00 for a standard carry on luggage. A total of $ 200.00 charge on top of a $298.99 one way ticket.
A great majority of decent airlines will ask for the international ticket and will follow IATA's guide lines, they refused.
Those charges are disonnest, desrespectfull to their customers and company such as Spirit should be out of business for ripping people off.
