Complaint Review: Spiritual Quest - Internet

I purchased a lamp from Spiritual Quest. I should have known something was amiss when I saw the homemade youtube videos posted on their website promoting their lamps. Their videos look like they were shot in a home bathroom and the spokeperson was slovenly, unprofessional and disintested. But since they had been in business for over a decade I told myself that you can't judge a book by its cover. Now that events have unfolded I can say that you indeed can judge a book by the cover! I have no idea how this company is still in business, this is the worse American customer service I have dealt with. I have come here in hopes that I might be able to save someone else from throwing their money down the drain. Spiritual Quest does not allow you to write reviews for their products on their website. I wonder why?

After I placed my order I selected a shipping that garunteed my order in 7-10 days. I also gave Spiritual Quest instrutions to deliver their package directly to my door, as I live in apartment building and do not want anyone else to accept the package on my behalf. They confirm these instructions in their records.

Two weeks passed, and I heard nothing from Spiritual Quest. I checked the status of my order on the website, but it listed my order as still processing. Once the date I expected my product on passed I emailed them to find out what was going on. Apparently, the order was now in the mail, but they did not update their website to reflect the change of status, or send an email that the order had shipped. Now c'mon guys, a confirmation of an order being shipped is the most basic of business practices that even an e-bay seller would observe. When I replied asking what the delivery date I could expect te item on I received no response, and was given no tracking number. I contacted them a total of four times, and finally got a short surly message back from Oliver Aldaz who identified himself as their shipping coordinator, and told me that I alredy receceived my order days ago.

I sent back an mail explaining that i had nor received anything, he finally gave me the tracking number as I requested, and kept writing sarcasting comments. As you probably have guessed from the beginning of the story, my package was just handed out to someone in the building. I questioned Oliver about why the instructions to deliver the package only to my care were ignored, and if they had a signature on this order so that we might be able to establish who took this item. He fired back that I didn't ask for a signature!

I attempted to show him the instructions I submitted with my order but he did not respond. I emailed him, asking if I could be sent a survey evalauating the customer service I recieve... unsurprisingly he did not respond. I filed a ticket with Spiritual Quest's website about my lost package, requesting either a refund or a replacement light. I heard nothing. After weeks time I filed the ticket all over agaom waiting for a response. This time I got Rick, and he said he would look into the matter for me, and apologized, and admitted that the lack of responses I was getting surprised him. Weeks passed. And I heard nothing from Rick either... I took the initiative contacting him again, he apologized for the wait and for the inconvenience at least, something Oliver never did. However, he told me in a rather sheepish childlike manner that they weren't going to offer a refund. He kept using unprofessional business talk actually writing, "It was the mail man's fault not ours!"

I have filed a claim with USPS for the lost lamp and am still waiting for my money back. I will not hesitate however to file a charge back with my bank against spiritual quest if necessary. Consuers you have been warned, this is how Spiritual Quest conducts business. I got no lamp after paying them 40 dollars.