- Report: #230644
Complaint Review: Sprint PCS - City Of Industry California
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Sprint PCS
sprintpcs.com City Of Industry, 91716 California, U.S.A.
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Sprint PCS Tell me how they can extend your contract when you don't buy a new phone City Of Industry California
My wifes cell phone fell in the toilet and we didn't buy the insurance. The time was not up yet to get a new phone or credit on a new phone, so we used an old phone and used it until the time was up to get a new one.
Sprint says when you change phones, you automatically extend your contract even if you don't buy it from sprint. Is this legal? It doesn't say that in the contract I signed.
Then my son lost his phone. It had insurance. He got a new one mailed to him. Again sprint extended his 2 years without signing. Is that legal?
Fred
chula vista, California
U.S.A.
Sprint says when you change phones, you automatically extend your contract even if you don't buy it from sprint. Is this legal? It doesn't say that in the contract I signed.
Then my son lost his phone. It had insurance. He got a new one mailed to him. Again sprint extended his 2 years without signing. Is that legal?
Fred
chula vista, California
U.S.A.
2 Updates & Rebuttals
Anonymous
Las Vegas,Nevada,
U.S.A.
Call Customer Retention and have them fix that!
#2UPDATE EX-employee responds
Tue, July 17, 2007
Whether you have insurance or not and had to replace your phone due to a lost, stolen or damaged phone...you are not required to extend your service contract!!! You want to make sure that when you swap out the equipment you let customer service know the reason for the change in equipment was due to lost, stolen or damage... They probably did a straight ESN change which automatically extended your contract another year or two... When they do the ESN change, customer service is suppose to notate your account the future date you are eligible for an upgrade, because supposedly once the ESN change has gone through it wipes out that history and information... Your best bet is to get transferred to cancellation department/customer retention and demand they fix it or threaten to cancel your services with them...
Piran
Kalamazoo,Michigan,
U.S.A.
Sprint PCS
#3Consumer Comment
Tue, January 16, 2007
Seems to me it is the practice of Sprint PCS. I was a Sprint PCS customer, I added 7pm to 7am Night and Weekend they extended my contract for another 2-years. Sprint has the worse customer service. So eventually I went to (((competitor's name redacted))) so far I have no problems with (((redacted))). sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
