Chelle'
Elkhart,#2Consumer Suggestion
Mon, April 21, 2003
Alice, I feel the same as you and so many others do now. It is hard to believe that a company with this much promise and capability can profit off of losses of the "we" the consumer. I beleive this is just cause for an enormous class action lawsuit against Sprint and it's affiliates. Just because it is written on paper, doesn't mean the salesperson, or CSR should not review or go over the terms of a contract. That should be a requirement in all states! In any closing of a sale, both the creditor and or servicer should make all contractural information available to the consumer before all documents are signed. UPFRONT! **** SERVICE IS AFTER THE SALE **** A consumer's comprehension level and the ability to read a contract should also be taken into consideration. And, it should not matter what store you go to for help in dealing with your service. It doesn't matter that you went to the same store 3-4 times, their #1 goal should be "Customer Satisfaction" There aren't any stores locally that have the equipment to run diagnostics testing on our phones in here Elkhart. If there is a Class Action Lawsuit filed, count me in!! I'm sure you will have others to follow. Good luck to you!!
Chelle'
Elkhart,#3Consumer Suggestion
Mon, April 21, 2003
Alice, I feel the same as you and so many others do now. It is hard to believe that a company with this much promise and capability can profit off of losses of the "we" the consumer. I beleive this is just cause for an enormous class action lawsuit against Sprint and it's affiliates. Just because it is written on paper, doesn't mean the salesperson, or CSR should not review or go over the terms of a contract. That should be a requirement in all states! In any closing of a sale, both the creditor and or servicer should make all contractural information available to the consumer before all documents are signed. UPFRONT! **** SERVICE IS AFTER THE SALE **** A consumer's comprehension level and the ability to read a contract should also be taken into consideration. And, it should not matter what store you go to for help in dealing with your service. It doesn't matter that you went to the same store 3-4 times, their #1 goal should be "Customer Satisfaction" There aren't any stores locally that have the equipment to run diagnostics testing on our phones in here Elkhart. If there is a Class Action Lawsuit filed, count me in!! I'm sure you will have others to follow. Good luck to you!!
Chelle'
Elkhart,#4Consumer Suggestion
Mon, April 21, 2003
Alice, I feel the same as you and so many others do now. It is hard to believe that a company with this much promise and capability can profit off of losses of the "we" the consumer. I beleive this is just cause for an enormous class action lawsuit against Sprint and it's affiliates. Just because it is written on paper, doesn't mean the salesperson, or CSR should not review or go over the terms of a contract. That should be a requirement in all states! In any closing of a sale, both the creditor and or servicer should make all contractural information available to the consumer before all documents are signed. UPFRONT! **** SERVICE IS AFTER THE SALE **** A consumer's comprehension level and the ability to read a contract should also be taken into consideration. And, it should not matter what store you go to for help in dealing with your service. It doesn't matter that you went to the same store 3-4 times, their #1 goal should be "Customer Satisfaction" There aren't any stores locally that have the equipment to run diagnostics testing on our phones in here Elkhart. If there is a Class Action Lawsuit filed, count me in!! I'm sure you will have others to follow. Good luck to you!!
Chelle'
Elkhart,#5Consumer Suggestion
Mon, April 21, 2003
Alice, I feel the same as you and so many others do now. It is hard to believe that a company with this much promise and capability can profit off of losses of the "we" the consumer. I beleive this is just cause for an enormous class action lawsuit against Sprint and it's affiliates. Just because it is written on paper, doesn't mean the salesperson, or CSR should not review or go over the terms of a contract. That should be a requirement in all states! In any closing of a sale, both the creditor and or servicer should make all contractural information available to the consumer before all documents are signed. UPFRONT! **** SERVICE IS AFTER THE SALE **** A consumer's comprehension level and the ability to read a contract should also be taken into consideration. And, it should not matter what store you go to for help in dealing with your service. It doesn't matter that you went to the same store 3-4 times, their #1 goal should be "Customer Satisfaction" There aren't any stores locally that have the equipment to run diagnostics testing on our phones in here Elkhart. If there is a Class Action Lawsuit filed, count me in!! I'm sure you will have others to follow. Good luck to you!!
B
Tucson,#6Consumer Comment
Sun, April 20, 2003
I would imagine a different opinion, new ideas or at least a change of scenery would have helped this situation. In your opinion, there are a lot of unhappy customers but in other people's opinions there are a lot of Happy Customers involved. You cannot complain about not being able to use your phone with another service provider as this is in your contract with Sprint. You should have read and understood this when you bought the phone. This is why you SELECT the service provider. Just because you had a week of inconvienence with this phone doesn't mean that you are to be treated like royalty with fees waived and money refunded. I do, however, agree that you should receive a NEW phone, I'm not sure why you were told you would not be receiving one, as I've had mine replaced due to my nephew dropping mine into the toilet. Unfortunetly, as I do sympathize on your position with your phone (and I do understand how annoying it can get when there is a problem) there are terms to the agreement that explains everything about your phone and what to do if it is not working properly or if you need it replaced. Most cellular companies, without phone insurance, will NOT replace your cell phone, regardless of price. I would go to a different service center and/or find out what you have to do to get your phone repaired/replaced. The one you continued to go to sounds very shady, and that's not the Sprints fault entirely. People can be very lazy, rude and uncooperative when it comes to employment and they never seem to realize (or perhaps they do) that they are a reflection of the company. If Sprint could monitor all of it's employees then so could Verizon, Cricket, Wal-Mart and every other company on this planet who seems to upset one customer or another. One question: Did the cell phone work fine before January 30th? Was there any "glitches"? What type of phone did you purchase?