- Report: #331079
Complaint Review: Sprint - Receivables Performance Managment - Reston Virginia
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Sprint - Receivables Performance Managment
2001 Edmund Halley Drive Reston, 20191 Virginia, U.S.A.
Phone:
888-211-4727
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Sprint - Receivables Performance Managment Sprint closes account then 6-months later turns over to collections and purges payment Reston Virginia
I'm in the Navy, and was on a deployment to Iraq last year (2007) to aid the Army north of Baghdad. Since I never used my cellphone anyway, I wanted my wife to cancel is with some of the extra money I was making. We had a family share plan, so both of our phones were joined together.
They wouldn't let me cancel just my phone, so we had to cancel both of them ($400 early cancellation fee). No problem, I was making extra money in Iraq, and just didn't want the hassle.
My wife went to a Sprint Store, paid the balance (including cancellation fees) in person ($480 total), and was told that the account had been closed.
Flash forward over 6 months . . .
I check my credit report, and notice that I owe $475 to some collection agency called Receivables Performance Management. After playing phone tag, and being hung up on several times by Sprint, I find out that my account was never closed, and turned over to collections.
When I say that I paid the fees and closed the account last year, I'm told that their records don't show that, and that they purge their receipt records every 6 months (the stores purge theirs every 3).
So now I owe Sprint another $475, after already paying them $480 for a phone I haven't used in a year.
The best part is that the collections notice was posted to my account March 2008; well over 6 months from the date I paid the balance. I had no opportunity to dispute this notice since everyone's records were purged at that time, and currently have no "proof" that I paid the balance, as the incident was almost a year ago.
If anybody is filing a class-action lawsuit against Sprint, count me in!
Aaron
Glen Burnie, Maryland
U.S.A.
They wouldn't let me cancel just my phone, so we had to cancel both of them ($400 early cancellation fee). No problem, I was making extra money in Iraq, and just didn't want the hassle.
My wife went to a Sprint Store, paid the balance (including cancellation fees) in person ($480 total), and was told that the account had been closed.
Flash forward over 6 months . . .
I check my credit report, and notice that I owe $475 to some collection agency called Receivables Performance Management. After playing phone tag, and being hung up on several times by Sprint, I find out that my account was never closed, and turned over to collections.
When I say that I paid the fees and closed the account last year, I'm told that their records don't show that, and that they purge their receipt records every 6 months (the stores purge theirs every 3).
So now I owe Sprint another $475, after already paying them $480 for a phone I haven't used in a year.
The best part is that the collections notice was posted to my account March 2008; well over 6 months from the date I paid the balance. I had no opportunity to dispute this notice since everyone's records were purged at that time, and currently have no "proof" that I paid the balance, as the incident was almost a year ago.
If anybody is filing a class-action lawsuit against Sprint, count me in!
Aaron
Glen Burnie, Maryland
U.S.A.
1 Updates & Rebuttals
Sprint Customer Assist Team
Overland Park,Kansas,
U.S.A.
Offer to assist
#2UPDATE Employee
Mon, May 19, 2008
Aaron, Would you be willing to have someone look into this problem further? As an employee, I'd like to help if possible. If so, please send an email to [email protected]. Thank you.
