Sprint Insider
Top Secret,#2UPDATE Employee
Fri, December 07, 2007
First and foremost everyone at the company has there own Agenda Remeber that. I will attempt to help you navigate through the problems you are facing with sprint. I offer years of current and ongoing experience of whats going on with the company from my own view. My comments will be brief and to the point, I will give it to you the way it is. First when I leave the company I will port my number the day before I turn in my notice. Remember Retail Stores have Quotas and Upgrades dont figure in that Number for Crap but too screw the commision sales force out of cash. The District Managers are aware and in some cases urge Store Managers to do just that IMO. Failure of this magnatuide is not just reps it goes to the top managment lvl's. Now on to your problem everyone has there own agenda and you don't matter with your upgrade just walking in the store as a customer. Upgrades in there current commision program is about $5.00 on avg when a new activation is worth $10.00 till they hit quota and $27 a sale after quota at 200% to quota. Customer care has gone to hell period and hence the almost 400K in defections over the last 3 months Yes that 4 THOUSAND A DAY. Hence the departure of Gary Forsee's whos departure with a $50 Million dollar seperation package shows the true colors of what were about. You should remember to alway deal with 1 rep and 1 rep only never ever just walk into the store and deal with a random you could increase your problems 100X easy. Now with sprint paying such low rates to newbies there is a higher turn over rate then ever as well so look for familiar faces if your a long time customer this will improve you chances 50% of getting what you want. I have dealt with situations like yours and before it was no problem to make the customer happy, the company as a whole didn't care about giving you what you wanted. Now the problem is simply this Abuse at the Retail Lvl, Lower wage payout, Commision Structure that don't support customer and employee have lead his problem to where it is and where its going, Company Buy Out is on the horizon it is the only option out. GL I could say alot more but you get the picture. I Do have one Question if you were paid 100k base and a fat bonus if you sold more new customers and add lines only. Where would you direct your sales force to in the stores? Get the problem it starts there has been there and wont change from there. GL On the other had every store operates differently and every store has it's own agenda. Customer service over the phone isn't customer service in the store. Do this call the store have them note the account for for the amount they promised stop past a store look at the phone you want call customer care have your CC rdy pay for it and have it shipped to you. You stand a better chance just hope you dont see some strange new numbers on the box's then your in for a helluva time GL. PS new customers get it worse sometimes. Big Discount up front Big Bill later from what I have seen in my experience. 4K gone a day means new and old get it.