Bob
Bloomsburg,#2Consumer Comment
Sun, July 15, 2007
Here is some information you can use to help your cause. If you are having frequent problems, your first step should be to send an extensive email to Gary D. Forsee, Chairman and CEO of the company. His email is [email protected]. Keep in mind, he is the one here with ultimate control and can help you with your situation. I am a Sprint user myself and have had several issues with them. If you don't want to wait for this type of resolution, you can call 1-866-398-4606 and ask the operator to be transferred to Amy Shoenfeld. She is an executive and legal analyst for the company and will do anything she can to help you out. Here is one more thing you can do when all else fails: Call Gary Forsee's office and gripe (haven't had to do this yet, but I have the number!). The number to his office is: 703-433-4040. However, I think the email to Mr. Forsee should do it and set the wheels in motion for you to get a prompt resolution.
Ronny
Los Angeles Ca.,#3Author of original report
Tue, July 10, 2007
So when I wrote the original report. sprint said they were going to credit my account with one months service, remove the late fee and remove the reconnect fee. The lady told me to check online in 2 hours and I did. I am now only showing a 13.00 credit. wow it was suppose to be in the neighborhood of $75. Also. The lady told me that they would not be pulling any money out of my account for the month of july because it was already the 5th and it had not happend. then of course they took a full payment with fees and all out of my account on the 8th. $105 and some change. I called again today. Nicole told me that there are 6 different notes on my account (3 from july 5th and 3 from july 10th) showing that these should be credited and that billing should not pull money out for july only aug. Of course Nicole was from finance and she was not able to write this stuff off. it needed to go back to a customer service rep to aprove it. Funny thing is Jessica from Costomer service sent me to her to get these problems fixed. Nicole was transfering me to Costermer service again I got the message Phones are currently busy please try again at a later time and hung up on me. By the way I have typed all this in the time I have been on hold calling back. So long story short they took all the money out of my account Late fees. Full usage charges, even though my phone was off for most of the month. and reconnect fees. Still on hold!!! will update with more in a few.