- Report: #650801
Complaint Review: Sprint - Miami Florida
Reported By:
peerules -
Miami, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sprint
www.sprint.com Miami, 33130 Florida, United States of America
Phone:
Web:
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Business Rating:
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Sprint Sprint Wireless Lost my phone and ripped off by SPRINT WIRELESS Miami, Florida
I lost my phone and reported it stolen to Sprint wireless. Since I had insurance, sprint provided me with the contact info for me to get a replacement phone. Everything went well, and I received a new phone. about a week later, I looked at my bill and realized that whomever found my phone, made about $80 worth of long distance calls with my lost phone. I called Sprint to have the charges removed but they said that I was liable for those charges. Sprint said that I did not request for them to suspend my account while I waited for a new phone. Why do I have to tell them to suspend my account?? Isn't calling in to report a lost phone enough??? Shouldn't they do it automatically when a customer calls in to report a lost phone?
they are saying that I have to pay for the charges and are unwilling to help me in anyway. with that said, SPRINT has just lost a customer due to their crappy customer service report. I have been a customer for years. Now I will be looking for a new carrier who actually supports their loyal customers even though their service has not been great over the years.
Good bye Sprint!
