- Report: #1275424
Complaint Review: Sprint - Nationwide
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Sprint
Nationwide, USA
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Sprint Charging for phone they lost! Nationwide
For the last 9 months i have been going back and fourth with sprint about a iphone 5 gold that i sold back to the store got a bill credit and was told by the employee that there would ve NO further charges regarding the device in question. Well joke was on me as somehow the phone never made it back to the wearhouse and i am STILL being charged for it. The balance owed on that device was less than 300 if not a tad more so it should have been paid off by now.... A customer care rep told me that sprint actually owes me for the over charges regarding that phone. Well long behold the store manager issued me a credit for 80.00 for the inconvience i have been dealing with for what seems like a good year now and for the phone being lost. Customer care will NOT honor the credit and mow my bill is 534.32. Be ware of sprint and the "lease" catch. To this day nothing has been resolved and i am DEF DUMPING sprint and going to verizon. I would rather pay more for a RELIABLE service and better coverage than to be paying for dropped calls and a phone that stops responding every 10 min. I will be taking all business i got them with me to verizon (friends and family).Never again.
