- Report: #252374
Complaint Review: Sprint - Reston Virginia
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Sprint
2001 Edmund Halley Drive Reston, 20191 Virginia, U.S.A.
Phone:
703-433-4000
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Sprint Ripoff Told me I wouldn't be charged for roaming and then billed me over $800.00 Reston Virginia
On April 28, 2007 I went to the Dominican Republic on vacation. Prior to this trip I called Sprint to see if I would be able to use my cell phone there and what I would be charged for calls. I was told that it would be exactly the same as if I called from home. The rep went on to tell me that even though my phone would say that I was roaming I would not be charged any roaming or long distance fees, as I have free roaming and long distance on my plan.
Today I received my bill which included over $800 for roaming fees for the time I was on vacation. I called Sprint and was told that they would not remove the charges. They said that although they have it on record that I called them twice in April no one noted on my account that I asked about using my phone while in the Dominican Republic.
Lisa
Port Jervis, New York
U.S.A.
Today I received my bill which included over $800 for roaming fees for the time I was on vacation. I called Sprint and was told that they would not remove the charges. They said that although they have it on record that I called them twice in April no one noted on my account that I asked about using my phone while in the Dominican Republic.
Lisa
Port Jervis, New York
U.S.A.
1 Updates & Rebuttals
Jen
Aurora,Illinois,
U.S.A.
Sprint & their notations on accounts
#2Consumer Comment
Thu, June 21, 2007
Sorry to hear about your bill, but even if the Sprint employee would have notated that you would not be charged roaming while you were on vacation, sorry to say but you probably still wouldn't have gotten them to give you any credits. We just ran into a situation where Sprints Cancellation Department specifically notated on our account that we could take our Treo phone in and exchange it for a Blackberry because it was less then a month old & because since this was the second Treo that we had major issues with that we could do this with no problems. Yeah that was until we got to the store & the store stated they would not & could not do as what was notated on the account because the original messed up Treo was purchased in 03/2007 & we had Sprint replace it on 05/21/07. The Cancellation Department was well aware of the dates but to save us as a customer that department notated that the store was to go ahead & allow the exchange because the replacement they gave us was less then a month old & having the same exact issues. The store refused so we called the Cancellation department while in store & even though I had the gals extension, the Cancellation department refused to transfer us to her & then told us it was the stores call & there was nothing more they could do. So basically, Sprint employees are not held accountable for anything they tell their customers & w/this company even if you have written proof that something is to be done....Nothing will be done unless it benefits Sprint. So basically we are stuck w/a mechanically/electronically messed up phone & there is nothing that Sprint will do to replace it. Oh yeah & we pay for the $7/month for the insurance & have been paying for the insurance for about 2yrs!
