- Report: #1127893
Complaint Review: Square Up - San Francisco California
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Author Not Confirmed
Why?
Square Up
San Francisco, California, USA
Web:
www.square.com
Categories:
Business Rating:
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Square Up Square Merchant Services,Square Credit Card ProcessingSquare Up Merchant Services Square is a RIP OFF company! San Francisco California
In November 2013 my firm was notified by Square Up that there was no longer a weekly limit for weekly credit card transactions. (My firm was using them for over 8 months prior to that date, with no incidents.)
We began processing larger transactions through our square account because funding was quicker than our other merchant account.
After we hit over 10k in a day of processing Square notified us via email on 12/3/13 the account was being deactivated due to risk now, and that they were holding all monies for 90 days or March 3, 2014
On March 3, 2014 square now notified us they were going to hold the monies now for an additional 30 days or April 3, 2014 due to recent disputes. (We received 2 disputes BOTH of which our clients filed by mistake and authorized us to reporcess the charges (which we did on our other merchant account.). We attempted for days to provide square numerous copies of signed agreements from our clients but could never provide them to square as their system is chaotic.
We have been in business over 3 years and are accrediatated by all major travel organizations ARC, IATA, and CLIA and have never received a client complaint or any negative comments about our services.
To date we have never lost a credit card chargeback with any other merchant.
There is no phone number to call for this firm, emails take 3 days to respond.
I would highly recommend NO small or medium business ever do business with their firm, unless they want their monies held hostage by a firm that you can never reach by phone or email. And when you do received a response it is an automated computer generated email again with no name or phone number to contact anyone.
