- Report: #981890
Complaint Review: Squires Turbo Systems Inc. - Orem Utah
Reported By:
MBR -
Virginia Beach, Virginia, United States of America
Submitted:
Updated:
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Author Confirmed
Why?
Squires Turbo Systems Inc.
165 N. 1330 W. Suite A-4 Orem, Utah 84057 Orem, 84057 Utah, United States of America
Phone:
801.224.3477
Web:
http://www.ststurbo.com/home
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Squires Turbo Systems Inc. STS Turbo 2011 Camaro LS Turbo ,V6... do not but STS, the quality is not good. Buyer Beware!!!!! Orem, Utah
Hello,
I'll try and keep this short and sweet. I ordered a STS Turbo kit for a 2011 LS Camaro. I orederd the kit in December of 2010. I took delivery of the kit in Febuary of 2011 and had the kit installed in March 2011 by a local Va. Beach reputable speed shop. The kit was the standard V6 kit with intercooler, piping, PCV, Oil Scavenge Pump and GT-35 Journal Bearing turbo. Over the past 18 months the following is a synopsis of what has gone wrong mechanically.
- Two STS oil scavenge pumps have failed.
- Two GT-35 Turbos failed with shaft play.
- One upgraded STS P-Trim T-4 Ball Bearing turbo has failed.
- I have had major oiling issues from day one, mainly at the turbo blowing oil into the intake charge.
Now the non-mechanical issues:
-Horrible customer service. Takes days at times to hear back from their one and only Tech support guy (Ben). Good luck on trying to talk with him over the phone. I guarantee it will take you calling 8-10 times to maybe actually speak with him. 803 is his extension and just keep hitting redial on a speaker phone.
- When your something breaks, be advised that you will end up spending hundreds of dollars to get the replacement parts overnighted. If your car is just a show car, no big deal. But if it is a daily driver you will need to pay to get the parts to you fast otheriwse the parts go out standard ground shipping.
- I paid $5000.00 for the kit, $1000.00 to get it installed and paid....here it comes!!!! $3000.00 to get all the stuff fixed to include getting the intercooler and all piping cleaned of all oil residue, TWICE!!! Oh, and add roughly $600.00 in overnight shipping fees and for me personally another $1600.00 to upgrade to a replacement Ball Bearing turbo, which by the way failed 5 months later. So please take my advice, I'm mad but at this point STS has my money and the best thing I can do is to make sure no one else buys this kit, at least for a 2010-2013 Camaro.
Ther are other Forced Induction options out there for both the V6 and V8 guys and gals. Do your research first and save yourself thousands by not purchasing a STS Turbo kit!!!!!!
2 Updates & Rebuttals
MBR
United States of AmericaSTS Turbo
#2Author of original report
Fri, December 21, 2012
Hello,
I'll try and keep this short and sweet. I ordered a STS Turbo kit for a 2011 LS Camaro. I orderd the kit in December of 2010 and I took delivery of the kit in Febuary of 2011. I had the kit installed in March 2011 by a local Va. Beach reputable speed shop. The kit was the standard V6 kit with intercooler, piping, PCV, Oil Scavenge Pump and GT-35 Journal Bearing turbo.
Over the past 18 months, the following is a synopsis of what has gone wrong mechanically.
- Two STS oil scavenge pumps have failed.
- Two GT-35 Turbos failed with shaft play.
- One upgraded STS P-Trim T-4 Ball Bearing turbo has failed. (potentially failed outside of the design parameters)
- I have had major oiling issues from day one, mainly at the turbo blowing oil into the intake charge into the intake manifold and yes I have proper PCV evacuation.
Now the non-mechanical issues:
-Horrible customer service. Takes days at times to hear back from their one and only Tech support guy (Ben). Good luck on trying to talk with him over the phone. I guarantee it will take you calling 8-10 times to maybe actually speak with him. 803 is his extension and just keep hitting redial on a speaker phone.
- When your something breaks, be advised that you will end up spending hundreds of dollars to get the replacement parts overnighted. You will need to pay to get the parts to you fast otheriwse the parts go out standard ground shipping, if not you pay the cost, regardless of the type of shipping and if the parts are out of warranty then you pay the cost to get your parts back no matter what.
- I paid $5000.00 for the kit, $1000.00 to get it installed and paid...here it comes!!!! $3000.00 to get all the stuff fixed to include getting the intercooler and all piping cleaned of all oil residue, TWICE!!! Oh, and add roughly $600.00 in overnight shipping fees and another $1600.00 to upgrade to a replacement Ball Bearing turbo (understand that the upgrade costs additional money), which by the way failed 5 months later and was not warranteed as they said it was something that hit the turbine blades and was not caused by something that STS designed. Could be the case on the Ball Bearing turbo but the two others failed strickly because of shaft play.
So please take my advice. I'm mad but at this point but my review is completey objective. STS has my money and the best thing I can do is to make sure no one else buys this kit, at least for a 2010-2013 Camaro. There are other Forced Induction options out there for both the V6 and V8 guys and gals. Do your research first, look on other forums and save yourself thousands by not purchasing a STS Turbo kit! I wish I would have because once you look up the reviews between multiple auto type forums you will be amazed on how many negative reviews there are for this company. Also, just to add more to this write up STS is not Better Business Bureau Accredited and if they were, once reading all the negative reviews you will understand why they don't have accreditation.
***** DO NOT BUY STS *****
MBR
United States of AmericaSTS Turbo
#3Author of original report
Fri, December 21, 2012
Just renaming it so it's shows up in the goole search engine.
