Shawn
Magnolia,#2REBUTTAL Owner of company
Wed, September 03, 2008
I just noticed your note on Ripoff Report. I am the owner of Stair Warehouse and I must say that I am shocked to say the least. I see that you are very un-happy, however, I must defend my company. Before I address your letter, "I would invite anyone who reads this note to call me if they have any questions. My telephone number is 800-934-8404. I can assure you that Marie's note is not accurate." I have pasted our company policy to rebutt your letter. You can also read our policy on-line. *Most stair parts will be manufactured according to your order and shipped within 4 to 5 days; however, their are many factors which can affect this general rule. *We use only the best shipping companies in the business. I will not mention their names but they are the best. *Every customer is notified via email. *Customer service at Stair Warehouse is the best available. Our website is full of customer testimonials. *We do not False Advertise - This attack by Marie is absolutely preposterous!!!!! Please feel free to call me and ask for the name of a customer who would be more than happy to counter the attacks made by Marie.