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  • Report:  #569622

Complaint Review: Stamps.com - Internet

Reported By:
Piping Hot - Forest Hill, Maryland, United States of America
Submitted:
Updated:

Stamps.com
12959 Coral Tree Place 90066 Internet, United States of America
Phone:
888-434-0055
Web:
stamps.com
Categories:
Tell us has your experience with this business or person been good? What's this?

Dealing with Stamps.com has been exhausting. We have spent months trying to cancel our subscription with them. We've even received written confirmation (with confirmation number) that the account has been closed. That was back in September 2009. Suddenly, they have started charging us again. We do not and will never use their services again. That's a whole different story. The software and the service they offer is deplorable. My issue is that they have decided to start these charges up again. This is fraud. Here we go again, hours on the phone for months and months to get these service charges removed. If I wanted to give my money away I would give it to a charity or even a homeless person on the street. Stamps.com finally stopped charging us 9/2009 and then suddenly 1/2010 they start up again? Is anyone else going through this? Here are the last emails we received from them back on 09/04/2009 ... I've removed our personal information for security purposes:



















 Stamps.com Response  09/04/09 7:18 pm


 



Dear xxx,

We are sorry to see you go!

Your request to close your Stamps.com account has been processed and
your service has been discontinued as of 09-04-2009.

A final account statement will be emailed to you, which may include this
month's service fees. If you signed up for a trial and are closing your
account within the trial period, you will not be charged any service
fees.

If you purchased postage through Stamps.com, we will begin processing
your refund for any unused postage once your final balance has been
paid in full. Please allow 4-6 weeks to receive your refund check.
Please note that we do not process refunds for unused free postage or if
your refund amount is less than $1.00. If your payment information has
changed and we are unable to process your final account charge, you will
receive a separate email and will need to update your payment
information by contacting Customer Support.

Thank you for trying our service. We hope you will consider us for your
mailing and shipping needs in the future. If you have any questions or
concerns, please visit our website at
http://www.stamps.com/support/postage/.

Your user name is: xxx

Sincerely,

Stamps.com Account Support Team
 



 



Stamps.com Response 09/04/09 7:23 pm



Dear XXX,

Thank you for contacting Stamps.com Customer Care.

We have added your name to a special database to prevent further contact regarding the balance due.

There is a processing time associated with removing outstanding bills, so you may receive another invoice in the mail. Please disregard any new invoices that you may receive. You do not owe us any fees.

Your confirmation of this action is XXX.
Your account number is XXX.
Your username is XXX.

We appreciate the opportunity to assist you. Please let us know if we can provide any further assistance.

Sincerely,

Stamps.com





 

 

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280


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