Complaint Review: Starbucks Corporation 626 Sheppard Ave West Sheppard Plaza Toronto Ontario Canada M3H 2S1 (416) 631-6868 - Toronto Ontario

2535 Hauser Boulevard Los Angeles, California  90016   Friday, January 2, 2018   c/o V.I.P. Corporate Executive STARBUCKS CORPORATION 2401 Utah Avenue South Seattle, Washington  98134-1436 800-782-7282 & 206-447-1575  

Regarding:  Very Serious Complaint   Dear Starbucks Corporation Executive:   I had a very Bad and Horrific Experience today at the Starbucks Store location at:   626 Sheppard Avenue West, Toronto, Ontario  Canada  M3H 2S1 which also happens to be my 86 year old mother's home location.   Furthermore, I have been in Toronto, Ontario  Canada since Sunday, December 10, 2017 visiting my 86 year old mother and Rarely Visit This Starbucks location.  

In FACT:  I think I have been there maybe once since I had arrived.   Furthermore, I arrived there today on Friday, February 2, 2018 at approximately 10:00 a.m. and within about 15 minutes there was a Very Loud Noise In The Store which sounded like an Alarm.   I was very concerned Not only for ME, but for the other customers and so I was only inquiring about it because it kept repeating itself for just a few times and the store employee would Not tell us what the noise was at first, but then he said it was coming from the building management department as an Alarm Test.  

That was fine but as soon as I inquired about it then all of a sudden the same male store employee who told us about the alarm comes up to me and tells ME that I need to buy a drink immediately or leave the store.   I was doing absolutely Nothing Wrong and I was NOT even there for that long to be Forced To Buy Something Immediately!  I kindly told him to Stop Harassing ME being a Legitimate Gold Card Customer and to Leave Me Alone and I said it in a Polite Manner!  

In about two (2) to five (5) five more minutes or less a plain clothes man comes up to ME and claims that he is the Store Manager and comes UP to ME and Forces ME To Buy A Drink Immediately Or Leave The Store!   Then He Purposely and Deliberately LIES to me by Changing The Whole Story Around by Insinuating that I was Swearing At His Employee and then he says that "Customers Were Complaining About ME" and Kicks ME Out Of His Store Immediately!  

This was 100% Not True!   I do NOT know Why The Store Manager was Bullying ME along with his other male employee for Invalid and Untrue Reasons in such a Very Short Period Of Time!   If I was "Swearing" or saying anything Wrong since I was sitting at a table by myself for Less Than 30 Minutes, then I want to Review The Video Footage and Witness What Was Said because the "Swearing" did NOT Come From My Mouth!   Your Store Manager Was In Such A Bad Mood That He Waited By My Table Long Enough To See Me Pack My Few Things That I Had And Leave!

  He Was Such A Hater, a Bully, a Nasty, Unprofessional Person who LIES about specific Starbucks Gold Card Customers that he does NOT Like For Whatever Reason and Makes Things Up Just To Kick Them Out So They Do Not Go Back Ever Again!   I personally will Not Tolerate This Type Of Abuse Coming From A Starbucks Manager and/or from anybody for all that matters!   I did call up Customer Service to Better Explain The Situation and was given a Reference/Case Number of:   #180202-147132.  

I am very much angry, upset and appalled that I would be Singled Out Of The Whole Store for doing Nothing Wrong when they have Street People, Bums, etc. Gathering Around Their Store quite often and Nothing Is Said To Them, but for ME to be doing Nothing Wrong and getting Kicked Out Just Like That is Extremely Ridiculous!   I hope to hear back from their Regional Manager and/or District Manager to find a Fair Resolution because they definitely picked on the Wrong Gold Card Starbucks Customer!  

If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please call me on my cellular phone number at:  (((REDACTED))).   You may also email me back at:  [email protected].   I am more than looking forward to hearing back from You with a Positive Response some time in the very near future.   Thank you.  

Sincerely yours,          

Howard Paul Shore Visitor Executive, Volunteer Writer For Google And Tripadvisor Websites   /HPS