- Report: #1407895
Complaint Review: Starbucks - Irvine California
Reported By:
HOWARDSHORE -
Los Angeles, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Starbucks
4545 Campus Drive Irvine, 92612 California, USA
Phone:
9498542301
Web:
http://www.starbucks.com
Categories:
Business Rating:
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Starbucks non caring, ignorant, lazy, selfish, not good customer service, disrespectful, not courteous Irvine California
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This Starbucks Location Really Sucks And Has Poor Customer Service!
Customer Service and Repeat Customers Are An Important Part Of Staying in Business For Starbucks Like For Any Other Company!
However, the Treatment that both Jose Jordan and I received at this particular store location today at 4545 Campus Drive, Irvine, California 92612 (949) 854-2301 was Extremely Poor and Disgusting to say the Very Least!
Firstly, the whole store location was Overcrowded with absolutely No Places to sit and You Can See Customers Just Sitting There For Hours Just Doing Their School Work and Purchasing Very Little In Terms Of Product!
It felt more like Visiting A Library rather than Visiting A Starbucks Location!
Furthermore, I happen to be a Gold Card Customer for the past (10) years and when I was in this store location, I certainly did Not Feel Like One Anymore for several reasons.
When Jose Jordan and I could Not Find A Place To Sit, we immediately complained to the employee and/or store manager on duty who happened to be a male back on Sunday, October 22, 2017 at approximately 4:00 P.M. earlier today.
In Addition: This Starbucks Employee was so lazy, disrespectful, inconsiderate, rude and Never Addressed My Complaint, Nor Concerns Properly when I told him that we could NOT find a place to sit.
He Never took the courtesy, nor the initiative to search for two (2) seats for us to sit at and just used the excuse that there were No Available Seats Available Just To Get Rid Of Us!
I was very angry and furious and told him that I happen to be a Gold Card Customer for the past (10) years and mentioned that I am so Loyal that I even bought a Four (4) Case Of Starbucks Frappuccino Chilled Coffee Drink wthat I had with ME which were a part of the Starbucks Product Collection of what they sell to their customers and Deserve To Have Proper Seats since I am a Loyal Supporter Of Starbucks!
You know What He Told ME?
Answer: My Starbucks Products that I purchased do Not Count In Order To Be Seated In His Starbucks Location and that I have to purchase Products In His Store in order for them to be Considered Valid!
Is He Crazy, Stupid or What? The Products That I Had Purchased Are 100% Owned And Manufactured By Starbucks! It is Not like I was bringing in Coca Cola Products!
Who Hired Him Anyway? This man has No Legitimate Starbucks Customer Service Experience and Does Not Deserve To Be Working For, Nor Representing Starbucks in any matter, shape, or form.
Since we both were so Disgusted with his Poor Level Of Observation, Knowledge and Customer Service Treatment, we both Left The Store in Disgust and of course I took pictures of what I saw that I am Now Publishing on All Of The Social Media Websites for the World To See!
This is far from What I Expect From the Starbucks Experience and I Deserve Much Better Than That Low Level Of Very Poor Customer Service Treatment!
Thank you.
Sincerely yours,
Howard Paul Shore
Visitor
Angry And Upset Starbucks Gold Card Customer
Executive, Volunteer Writer For Google And Tripadvisor Websites
/HPS
Enclosures: Please See The Attachments For Pictures Showing You How Crowded That Store Location Was, Plus Proof Of Purchase Showing Off The Four (4) Case Of Starbucks Frappuccino Chilled Coffee Drinks That I Brought Into The Starbucks Store Location For Your Review And Further Reference. Thank You.
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1 Updates & Rebuttals
Jim
Anaheim,California,
USA
First Come, First Served - Even for Gold
#2Consumer Comment
Tue, October 24, 2017
I have also been a long time Gold Card member, but those priviledges are spelled out very clearly as a part of the program, and those benefits do not include the ability of Starbucks to provide you a place to sit if there is no room. You can review all of the priviledges of being a gold card member at starbucks.com. However, there was another part of your complaint I found interesting:
As you know (or maybe you don't), many Starbucks locations were closed for approximately 1-2 days within the last few months, as many stores were refurbished; I had to go visit another when my favorite one was closed for 1 day. For years, many locations removed couches and club chairs in order for the space to be more efficient from a restaurant-type perspective, however some locations resisted the removal of these pieces of furniture. As you may have noticed, any locations that still had this type of furniture in their locations - found this furniture gone. In their place(s), were more long tables, more stools, and more places to sit. This appears to have happened for a few reasons:
1. People were camped in a lot of the chairs and some were falling asleep. In the northern and central parts of the OC for example, you have some larger Starbucks who had homeless coming in and falling asleep, as well as a few criminals near the courthouse in SA loitering and causing problems. Management tried their best to remove the offending patrons, but the problems persisted. The intent clearly was to cycle these seats by making them less comfortable.
2. It allowed for already crowded Starbucks restaurants to have more seats within their existing square footage.
3. The reality is that with a laptop and a wi-fi, Starbucks has been a place for students to come and study for many years now; what you're seeing is certainly not new if you have been a Gold card member for that long. You may also see several others who use Starbucks as a place to apply for jobs online, submit resumes, and I even saw a wedding planner recently have a meeting with clientele in a Starbucks in Commerce. Even 5-6 years ago, I was telling a friend I thought the evolution of Starbucks would be the addition of more study and work spaces, since I could see Starbucks succeeding in transforming into a combination restaurant, study, and even a business location, from was once a cafe. Now, you did happen to come into a Starbucks during midterms and if the location was anywhere near UCI, which is a possibility, then what you saw were students cramming. And those pictures you posted...you can pretty much find them at any Starbucks during midterms. However, I would not expect the crowd to thin just because midterms end.
