Stardust Jewelers
Framingham,#2REBUTTAL Owner of company
Wed, April 08, 2009
Claudia did come to Stardust in November of 2008 to have a custom pendant made, but she specified that she wouldn't have the money to pay for it until sometime in the spring of 2009. We gladly held her order and jewelry for her for a few months. We did occasionally call to keep in touch with Claudia, as any store with good customer service would. Eventually, she did come in with her payment to continue with the project, so at that point we started the design process. We told her our custom work was running a few weeks, but would try to push this job through a bit faster since it originated back in November. After working with our designer on a couple of different options, she and her daughter decided on a beautiful design. After all of this time in waiting for deposits and design confirmation, she told us that she was in a rush. There was no way that this design could be completed by her deadline. We felt bad and offered to continue on the project, otherwise as stated in HER complaint offered a FULL REFUND on her deposit, even though we have much invested in materials and labor. At this point, Claudia told us that she was (ILLEGALY) recording the call and was going to report us to the attorney general and the BBB. We understand that she is upset and we feel bad that the design couldn't be completed by her deadline. We've been in business here in Framingham for almost twenty-seven years now, and rarely have complaints. Stardust Jewelers Framingham MA