- Report: #303006
Complaint Review: Startlogic - Internet
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Author Confirmed
Why?
Startlogic
startlogic.com Internet, U.S.A.
Phone:
800-725-8064
Web:
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Startlogic I signed up with Startlogic 1/18/08-5 days ago. Since then I have tried to contact Startlogic with questions. All I want now is a refund...but how? no one will answer. Internet
I signed with Startlogic 5 days ago and to this day I have not been able to get any help from any one there. I contacted the 24/7 live chat line and waited for an hour. I tried to call the 24/7 1-800 number and I waited for more than an hour.
I waited so long I had them on speaker phone and almost forgot I was waiting. It dawned on me when I heard the "set up phone voice" thanking me for my patience, they are having heavy call volume and someone will get to me shortly. I waited a little longer and then deciced that after 5 days and several hours, I had waited long enough.
I even tried to send emails and still have not gotten even an autoreponse email back. At this point I would like to get a refund. Not sure how to do that since I can't get anyone on the phone or email.
If at all possible I would like some suggestions on other web hosters that don't mind helping there customers.
Very Disappointed NEW Customer
Zion, Illinois
U.S.A.
I waited so long I had them on speaker phone and almost forgot I was waiting. It dawned on me when I heard the "set up phone voice" thanking me for my patience, they are having heavy call volume and someone will get to me shortly. I waited a little longer and then deciced that after 5 days and several hours, I had waited long enough.
I even tried to send emails and still have not gotten even an autoreponse email back. At this point I would like to get a refund. Not sure how to do that since I can't get anyone on the phone or email.
If at all possible I would like some suggestions on other web hosters that don't mind helping there customers.
Very Disappointed NEW Customer
Zion, Illinois
U.S.A.
1 Updates & Rebuttals
Webwriter
Fairhope,Alabama,
U.S.A.
I've moved my sites and found success.
#2Consumer Comment
Sat, August 16, 2008
I hear you loud and clear on your complaints and have added my own this evening. However, you asked about a reputable hosting company and I wanted to recommend my new one. Unbelievably (after our experiences with "StopLogic") the tech support at bluehost has even gone so far as to try and help me resolve leftover issues from StopLogic! I kid you not! They have happily helped me out with database issues that were not their responsibility. They have helped me write code that I couldn't crack myself and they have always, always asked for follow up to make sure it was resolved. I'm amazed and delighted with them. After the nightmares we have been through, we deserve a decent host. I'm happy to say Bluehost is one of the good guys. I swear I am unaffiliated with them in any way. As much as I believe in putting the word out on the bad guys, I'll step up just as fast for the good ones. I wish you well in your web journey and hope your nightmare with StopLogic is over by now, no matter what host you end up with. All the best, Webbie.
