- Report: #1102816
Complaint Review: STATE FARM - Frederick Select State/Province
Reported By:
WTFSTATEFARM -
GETTYSBURG, Pennsylvania,
Submitted:
Updated:
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Author Not Confirmed
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STATE FARM
1 State Farm Drive Frederick, 2170` Select State/Province, USA
Phone:
18664159020
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STATE FARM BEWARE of WHO is MAKING that LIABILITY DECISION Frederick MARYLAND
I am posting this here because I want everyone to know just how unqualified claim handlers can be at SF, they make these liability decisions with really no idea what they are doing.
Recently at the State Farm Frederick Operations center they announced who they had promoted to a claim Rep, in Auto Claims, there are two levels of claim handlers in auto claims, claim processors and claim representatives, they are basically the same exact job. The claim rep. (which we call them liability specialists) in some claim situations they are the ones that determine who is truly at fault for the accident. Now mind you to become a claim rep. you have to interview for the same exact job you were already doing at the claim processor level, they don't just promote you, oh no, you actually have to interview for the position and if you nail the interview and are related to someone at SF you will get the promotion. Now your past performance as a claim processor does not mean squat, your work product they do not care about, you can be a total screw-up and still be promoted. Typically most promotions are based solely on the fact of who people are related to and nothing else.
Now if they need to look further than relatives to make their decision it does help to have a college degree, but you would think that if SF looks at degrees as a determining factor they would care whether or not the degree was from an actual accredited college right?
Oh no not at all, they promoted someone who had obtained their degree from this so-called college:
Hyles–Anderson College (HAC) is an unaccredited Independent Baptist college in unincorporated Crown Point, Lake County, Indiana.[2] As a ministry of the First Baptist Church of Hammond, it focuses on training pastors, missionaries and Christian teachers to work in Independent Baptist schools.
These are some the classes they had to take in order to get their degree:
There are separate requirements for male and female students for the same degree. For example, the Bachelor of Science Degree program has a "Curriculum for Ladies" that requires classes including "Home Decorating," "Clothing Design" and "Understanding Your Husband."
and make sure you read the whole Wiki page..very interesting
SF did tell another applicant that the reason they did not get promoted to a claim representative position was because they lacked a college, however they did have over 16 years experience of working for SF in various departments and they had extensive claim handling experience, they helped train claim handlers.
Also the one that was promoted is related to someone very high up in company, the other person was related to no one at SF.
I just thought you all would interested in knowing who you will be making those liability decisions on your claims, who SF promotes/hires makes a big difference in that decision and whether it is correct or not. Management will always stand by the decision of the handler even if they know it's wrong.
So the next time SF makes a liability decision you feel it is wrong ask about the qualifications of the person making that decision.
2 Updates & Rebuttals
WTFSTATEFARM
Thurmont,Maryland,
WTFSTATEFARM
#2Author of original report
Thu, November 28, 2013
Pretty much, if you are related to someone at SF you don't even need to "nail" the interview, depends on who you are related to. I think you may of missed my point of the post, my point is that SF would rather promote someone with a degree from a made-up college than someone that has 16 years of experience with the company. There are many qualified claim handlers at SF and many unqualified claim handlers at SF, the decision that gets made on your claim may be made by someone who is not qualified to make an intelligent decision.
So wouldn't you be a little concerned if the person that had the final say on your claim had earned their "science" degree by taking classes that include "Home Decorating," "Clothing Design" and "Understanding Your Husband and the policies of the college include prohibiting male long hair, the use of alcohol, cigarettes, dance, Hollywood movies, playing cards, having "fellowship with liberals," or participating in "other questionable amusements" as well as requiring "young ladies" to be chaperoned if they go off-campus.
Do you really think that this type of person will be making fair decisions..REALLY?
Ken
Colorado,I think I've got this figured out, to get promoted....
#3Consumer Comment
Thu, November 28, 2013
1. You have to be a relative of "someone" at State Farm.
2. You have to be a "screw-up".
3. You have to be "unqualified."
How am I doing?
Here's what you should do...Marry someone in the company or look elsewhere for work. No need to thank me for this very good advice....get a life.
BTW, Don't forget to "nail" the interview.
